Front Desk Agent

Company: Homewood Suites by Hilton
Location: San Bernardino
Posted on: November 19, 2021

Job Description:

JOB DUTIES AND RESPONSIBILITIES

• Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
• Reviews arrival list daily and assists in preparing and assembling welcome amenities
• Escort VIPs to room and check them in prior to arrival
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
• Responsible for issued bank - count bank at beginning and end of shift.
• Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
• Maintains front desk area to be clean and organized
• Assisting with lobby activation as needed
• Utilize proper procedures when handling guest PPI data
• Follows through and feels ownership of guest requests
• Resolves guest complaints in a professional and efficient manner
• Actively participates in Front Desk upsell program
• Always retrieve necessary identification documents and form of payment upon guest arrival
• Other duties as assignedEDUCATION AND EXPERIENCE
  • Prior Customer Service Experience
  • High School Diploma/GEDKNOWLEDGE, SKILLS AND ABILITIESOnQ experience preferred
    • Basic computer skills
    • Ability to communicate effectively verbally and in writing
    • Ability to exceed expectations of guests and team members
    • Excellent time management skillsEvening shifts and Weekends are requiredJob Type: Full-timePay: From $15.00 per hourSchedule:
      • 8 hour shift
      • Day shift
      • Monday to Friday
      • Night shift
      • Weekend availabilitySupplemental Pay:
        • Signing bonusEducation:
          • High school or equivalent (Preferred)Experience:
            • Customer service: 1 year (Preferred)Work Location:
              • One locationWork Remotely:
                • NoWork Location: One location

Keywords: Homewood Suites by Hilton, San Bernardino , Front Desk Agent, Sales , San Bernardino, California