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Front Desk Agent

Company: Homewood Suites by Hilton
Location: San Bernardino
Posted on: November 19, 2021

Job Description:

JOB DUTIES AND RESPONSIBILITIES

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assignedEDUCATION AND EXPERIENCE
    • Prior Customer Service Experience
    • High School Diploma/GEDKNOWLEDGE, SKILLS AND ABILITIESOnQ experience preferred
      • Basic computer skills
      • Ability to communicate effectively verbally and in writing
      • Ability to exceed expectations of guests and team members
      • Excellent time management skillsEvening shifts and Weekends are requiredJob Type: Full-timePay: From $15.00 per hourSchedule:
        • 8 hour shift
        • Day shift
        • Monday to Friday
        • Night shift
        • Weekend availabilitySupplemental Pay:
          • Signing bonusEducation:
            • High school or equivalent (Preferred)Experience:
              • Customer service: 1 year (Preferred)Work Location:
                • One locationWork Remotely:
                  • NoWork Location: One location

Keywords: Homewood Suites by Hilton, San Bernardino , Front Desk Agent, Sales , San Bernardino, California

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