IT Support Technician

Company: ConsultNet
Location: Valencia
Posted on: May 8, 2024

Job Description:

IT Support Technician
Valencia, CA- 100% onsite
Direct Hire
$22- $26 an hour

Immediate hire. Will be responsible for timely initial response to helpdesk requests, scanning operations, and first line of support for users to resolve general PC and computing related problems. Will handle dispatch of tickets through proper categorization and queuing of requests. Prepare and scan all documents into document management system and verifying quality of scans. File original documents based upon procedures defined for that document type. Responsible for reporting database of installed software components per PC. Provides timely resolution of some of the most common quick issues (e.g. AS/400 printer resets, password resets, account creation / termination, etc.) Responsible for scheduled audit items as assigned by IT management. Reviews system monitors and alerts administrative staff to anomalies. Some technical support on AS/400 terminal, printer and controller devices.

Requirements:

• Comp TIA certification
• MS Modern Desktop Administrator
• ITL or 2-4 years experience
• Experience with PCs, Windows 7 / 10 / Embedded OS, WYSE Thin Clients and ThinOS, Microsoft Office, general networking and technical support experience.
• Should be familiar with, usage of various Windows applications to assign tickets or provide basic trouble resolution, remote connectivity issues, and thin clients.
• 2 3 years' experience in a hands-on role performing first line of support for help desk PC related issues including, but not limited to, system installation, configuration, maintenance upgrade and replacement
• Must be able to lift/carry up to 40 pounds
• Practical problem solving and solid troubleshooting skills
• Ability to handle multiple tasks in a fast-paced environment
• Works well with other people in a team-oriented environment Bonus Skills:
  • AS400 experience
    Welcome to ConsultNet and the family of companies, Tekne, SaltClick, TechBridge, and OmniMedia. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore.
    
    Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results. Over the last few years thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At the ConsultNet family of companies, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, it's all about the personal approach we take and the values we uphold. Our comprehensive service offerings cover a wide range of technology positions across key markets nationwide. Client more at . We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.

Keywords: ConsultNet, San Bernardino , IT Support Technician, Professions , Valencia, California