Optical Consultant
Company: Acuity Eye Group/ Retina Institute of California
Location: Arcadia
Posted on: May 3, 2024
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Job Description:
At Acuity Eye Group, our vision is to create the largest network
of vertically integrated ophthalmic service clinics in the US,
physician-owned and professionally managed. We are committed to
helping retina specialists, ophthalmologists, and optometrists
realize their full potential while providing best-in-class patient
care to those in need. The Optical Consultant designs, measures,
fits, and adapts lenses and frames for patients according to
written optical prescriptions or specifications. Assist patient
with selecting frames. Measure customer for size of eyeglasses and
coordinate frames with facial and eye measurements and optical
prescription. Prepare work order for the optical laboratory
containing instructions for grinding and mounting lenses in frames.
Verify the exactness of finished lens spectacles. Adjust frame and
lens position to fit client. May shape or reshape frames. ESSENTIAL
FUNCTIONS: To perform this job successfully, an individual must be
able to perform each essential function satisfactorily, with or
without accommodation. The requirements listed below are
representative, but not all-inclusive, of the knowledge, skill,
and/or ability required. Reasonable accommodations may be made to
enable individuals with disabilities to perform essential job
functions. Measure clients' bridge and eye size, temple length,
vertex distance, pupillary distance, and optical centers of eyes,
using measuring devices. Verify that finished lenses are ground to
specifications. Prepare work orders and instructions for grinding
lenses and fabricating eyeglasses. Assist clients in selecting
frames according to style and color, and ensure that frames are
coordinated with facial and eye measurements and optical
prescriptions. Maintain records of customer prescriptions, work
orders, and payments. Perform administrative duties such as
tracking inventory and sales, submitting patient insurance
information, and performing simple bookkeeping. Recommend specific
lenses, lens coatings, and frames to suit client needs. Sell goods
such as contact lenses, spectacles, sunglasses, and other goods
related to eyes in general. Heat, shape, or bend plastic or metal
frames in order to adjust eyeglasses to fit clients, using pliers
and hands. Instruct clients in how to wear and care for eyeglasses
and contact lenses. Determine clients' current lens prescriptions,
when necessary, using lensometers or lens analyzers and clients'
eyeglasses. Repair damaged frames. Obtain a customer's previous
record, or verify a prescription with the examining optometrist or
ophthalmologist. Arrange and maintain displays of optical
merchandise. Understands back-up protocol for processing patients
in the event of system outages. May work up patients for the
Optometrist as needed. Maintains an appropriate professional
appearance and demeanor in accordance with Company policies. Keep
commitments and keep direct supervisor informed of work progress,
timetables, and issues. Obtain and review medical history and/or
records from patient. Maintain strict compliance with State,
Federal and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA,
DOL, HR policies and practices). Other duties as assigned by
management. QUALIFICATION GUIDELINES: REQUIRED: At least 3 or more
years of related work experience as an Optician / Optical
Consultant, dispensing contact lenses and glasses. Valid Driver's
License. DESIRABLE: Associate's or bachelor's degree.
CERTIFICATES/LICENSES/REGISTRATIONS: Certified Dispensing Optician
(a plus) KNOWLEDGE/SKILLS/ABILITIES/TALENTS: Ability to use a
lensometer. Superior customer service and sales skills. Results
Oriented (Energetic self-starter; sets realistic goals; meets
commitments; persistent, prioritizes daily to achieve results).
Customer Service Advocate (flexible and adaptive; empathetic;
passionate; ethical). Ability to respond to common inquiries from
customers, staff, vendors, or other members of the community.
Ability to draw valid conclusions, apply sound judgment in making
decisions, and to make decisions under pressure. Ability to
interpret and apply policies and procedures. Must address others
professionally and respectfully by actions, words and deeds. Detail
oriented, organized, process focused, problem solver,
self-motivated proactive, customer service focused. Displays
independent judgment by willingness to make timely and accurate
decisions based on available information that is sometimes vague or
limited in nature. Ability to multitask effectively and work in a
fast paced and sometimes ambiguous environment, without
compromising quality of work. Ability to prioritize tasks and
projects with limited direction, while understanding and
contributing to the success of the clinic, Optometry and Company.
Employment Type: Full Time Salary: $17 - $21 Hourly
Bonus/Commission: No
Keywords: Acuity Eye Group/ Retina Institute of California, San Bernardino , Optical Consultant, Professions , Arcadia, California
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