Customer Support Analyst I

Company: VirtualVocations
Location: San Bernardino
Posted on: September 16, 2023

Job Description:

A company is looking for a Customer Support Analyst I responsible for providing effective customer and service support to the user community.
Key Responsibilities:

Serve as a primary point of contact for customer communication via phone, email, and chat
Resolve support and product issues by participating in inbound support request triage, routing, and resolution
Track and maintain logs of customer concerns and resolutions, and participate in solution development and enhancement

Required Qualifications:

Demonstrate effective troubleshooting skills to identify root cause and provide accurate solutions
Ability to balance multiple work tasks and deliver solutions in a timely manner
Bachelor's degree or equivalent combination of training and experience
Ability to define problems, collect data, and establish valid conclusions
Ability to grasp technical concepts with accuracy

Keywords: VirtualVocations, San Bernardino , Customer Support Analyst I, Professions , San Bernardino, California

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