Service Delivery Technician I

Company: VirtualVocations
Location: San Bernardino
Posted on: September 15, 2023

Job Description:

A company is looking for a Service Delivery Technician I.
Key Responsibilities:

Answer Level 1 inbound calls, support tickets, and web chats
Assess customers' technical support needs and handle/route customers accordingly
Improve system performance by identifying problems and recommending changes

Required Qualifications:

High School Diploma or GED equivalent
Minimum of two years customer support experience
Ability to type 30 WPM
Possess good troubleshooting skills and be able to isolate and fix problems quickly
Some experience with Active Directory and understand how to add users and groups

Keywords: VirtualVocations, San Bernardino , Service Delivery Technician I, Professions , San Bernardino, California

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