Leasing Consultant - Waterman Apartments
Company: Rainey Property Management
Location: San Bernardino
Posted on: March 15, 2023
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Job Description:
TITLE Leasing Consultant - Waterman Apartments DESCRIPTIONABOUT
THE ORGANIZATION Rainey Property Management (Rainey) offers
best-in-class management services and operation of apartment
communities. Rainey provides owners of multi-family communities
with a full suite of property management solutions tailored to the
unique needs of each community. Our team prides itself on
consistently providing a high level of service to the owners and
residents of the communities we manage.Our team possesses 150+
years combined experience leading nationally recognized multifamily
property management organizations. Our team members leverage
in-depth market research, proven business practices, and local
knowledge to create value and maximize returns for our investors,
partners, and clients.At Rainey we believe that all people deserve
access to safe, decent, sanitary and affordable housing regardless
of income or background. By employing a hands-on approach to
property management, we create healthy and happy communities for
our residents while delivering efficient operating results. We
firmly believe that it is possible to create value and community at
the same time, and we aim to do so with the highest level of
customer service.Benefits:Depending on the position offered,
regular full-time and part-time team members may be eligible to
participate in a bonus program in addition to their base salary.
Once eligible, team members may participate in the 401k plan.
Regular, full-time team members are also offered a range of
medical, and/or other benefits from which to choose. Reports to:
Property Manager, Senior Property Manager, Area Manager, and/or
Regional ManagerDirect Reports: NoneSUMMARY: Assisting the manager
in coordinating people, activities, and available resources to
maximize the successful operation of the property. Assist the
manager in ensuring the operations of the property complies with
the policies and procedures, Fair Housing and other applicable laws
and regulations governing our operations.DUTIES, SKILLS AND
RESPONSIBILITIES:Welcomes and shows prospective residents the
property utilizing Company leasing techniques and
expectations.Demonstrates leasing techniques to the leasing office
team and communicates expectations.Answers incoming phone calls
professionally and handle accordingly, whether the caller is a
prospective resident, a resident, an internal Company team member,
or a vendor.Knowledge and ability to process program applications
from waitlist to move in.Ability to complete all
application/recertification processes required through program
requirements applicable to the property.Ensures office is opened on
schedule and that office and model apartments are maintained in a
clean condition.Host/Attend regular community team meetings to
communicate goals, progress toward goals and expectations and
identifies actions to achieve objectives.Assist staff in all core
business processes, including leasing, resident relations,
marketing, maintenance, adhering to city and/or affordable program
requirements, accounts receivable, vendor relations.Accurate and
on-time submission of all reports.Adhere to all federal, state, and
local employment law as well as and all processes, policies, and
procedures.Ensure compliance with all Affordable Programs
regulations and/or other federal, state, and local requirements
applicable to property.Strong skills in OneSite, EIV and TRACS
program are essential.Maintain proper records for all applicable
programs to site.Must be able to read, write and communicate
effectively.Ability to interact professionally with residents,
vendors, contractors, and clients.Mathematical skills are
required.Proficiency in using property management software(s) used
by the Company, as well as Microsoft Office (Word, Excel, and
PowerPoint) to complete required reports and employment
documents.Must have basic knowledge of Fair Housing Laws, OSHA
Requirements, EEOC Laws, and Local, City and State
Ordinances.Performs light housekeeping as necessary.Physically
walks and inspects property as required by city and or affordable
program regulations and/or requirement.Complete market surveys to
assist with strategic planning.Attend on-site safety meetings to
discuss relevant policies and procedures and other relevant safety
topics.Maintain required logs.Adhere to policy and procedure
changes.Identifies existing and potential barriers to the
successful accomplishment of property and share with
supervisor.Takes a hands-on approach to any necessary duties to
ensure the job is completed.Strives to meet resident needs and
create win/win situations.Follows through on resident problems to
satisfactory resolution and communicate problems to
supervisor.Maintains an awareness of training resources available
and adhere to training requirements.Upholds high standards of
honesty for self and team members.Maintains relationships with
residents, associates, and vendors on a professional level
always.Performs other related duties as assigned by
management.QUALIFICATIONS:Knowledge and 1 to 2 years of experience
in multi-family property management and/or sales experience.Ability
to clearly and effectively communicate both verbally and in
writing.Always have a positive attitude and keep a solution-based
and customer-focused mindset.Proven employment history of property
management, sales, marketing, and customer service background
sufficient to manage the day to day operations, preferred.Maintain
high legal/ethical standards in all work-related decisions.Take
pride in quality of work and attention to detail.Professional
in-person and phone presence and etiquette.Capacity to work with
little supervision using effective time management and
organizational skills.Complete tasks and projects within
deadlines.Partner with team to resolve issues and highlight
opportunities.Capable of working in a team environment and
maintaining effective and respectful working relationships with
fellow employees, suppliers, and vendors.May be required to assist
in special projects or activities designated by company. This may
include due diligence, property acquisition/disposition, serving on
or participating in company sponsored or sanctioned committees,
organizations, functions, etc.Follow the Company's confidentiality
policy and ensure that the operations, activities and business
affairs of the Company and clients are kept
confidential.DEGREES/CERTIFICATIONS/ASSOCATION
MEMBERSHIPS/TRAINING:-- National Apartment Leasing Professional
(NALP) preferred.-- Fair Housing Training and LIHTC training
preferred-- Uniform Physical Condition Standards (UPCS)/REAC
Inspection preferred.-- Electronic Income Verification (EIV) system
preferred.-- Knowledge of HUD Subsidy Programs.OTHER ASPECTS:Must
have flexibility to work at other properties, as required by
management team.Function as a member of the Property Emergency Team
to assist with hazardous weather problems, fires, floods, freezes,
etc.Follow the Company's confidentiality policy and ensure that the
operations, activities and business affairs of the Company and
clients are kept confidential. You are expected to respect and
maintain the confidentiality of medical information of other
employees.Adhere to the highest legal and ethical
standards/practices.Practice proper safety techniques in accordance
with the Company and Community procedures.Ensure accuracy of time
clock punches and approve timecard at the end of each pay
period.May be required to assist in special projects or activities
designated by company. This may include due diligence, property
acquisition/disposition, serving on or participating in company
sponsored or sanctioned committees, organizations, functions,
etc.PM22 POSITION REQUIREMENTS FULL-TIME/PART-TIME Full-Time HIRING
MANAGER(S) OPEN DATE 3/3/2023 EXEMPT/NON-EXEMPT Non-Exempt EOE
STATEMENT We are an equal employment opportunity employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
disability status, protected veteran status or any other
characteristic protected by law. PI208029715
Keywords: Rainey Property Management, San Bernardino , Leasing Consultant - Waterman Apartments, Professions , San Bernardino, California
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