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IT Helpdesk Specialist I

Company: Unical
Location: San Bernardino
Posted on: May 17, 2019

Job Description:

Job Description IT Helpdesk Specialist I Job Responsibilities: This position will provide internal support for all employees and contractors. Candidate should have a mix of technical and customer service skills, and be passionate about technology and helping people. This position will be part of after-hours on-call rotation after the training period is completed. Essential Functions: * Handle Tier 1 help desk escalations through tickets or phone * Follow up on outstanding requests and ensure timely resolution * Create accounts and configure hardware as part of on-boarding process * Support audio and video equipment in conference rooms * Manage and monitor internal assets to ensure accurate inventory records * Relocation of workstations and peripherals. * Other duties may be added and/or assigned as needed Job Qualifications: * Associates Degree required, or equivalent experience * MCP (Microsoft Certified Professional) or equivalent preferred * 2 years+ experience working in a Helpdesk role in a network environment. * Windows 7/8/10, Business Apps and Office 365 Suite knowledge. * Desktops, laptops, printers, scanners, computer peripherals, mobile devices (iOS, Android) setup and troubleshooting. * Experience with desktop imaging, Symantec Endpoint Protection, desktop security products * Proven and verifiable customer skills in an IT environment * Knowledge of TCP/IP, DNS, DHCP, VPN and IP phones. * Basic network troubleshooting. * File server knowledge * Ability to communicate technical information, both verbal and written, to a wide range of end-users * Detail orientation is a must * Ability to research solutions or information regarding technical issues. * Must be able to learn and support new and quickly-changing technologies. * Good work habits under pressure. Physical Demands: Must be able to sit for prolonged periods of time in front of a computer. Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing or walking, pushing and pulling of carts when necessary.. Travel: This position will be traveling between San Bernardino and City of Industry on a regular basis. Language: Ability to read, write, speak and understand English. Location: San Bernardino, CA Unical Aviation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, age, disability, protected Veteran status, or any other characteristic protected by applicable federal, state or local law.

Keywords: Unical, San Bernardino , IT Helpdesk Specialist I, Other , San Bernardino, California

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