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Lead Case Specialist

Company: Child Care Resource Center
Location: San Bernardino
Posted on: February 10, 2019

Job Description:

Job Posting

Work where your work matters. Work at CCRC.

CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the positon works directly with the public or supports our programs, every position is vital to our mission's success and reputation as a leader. We are not your typical non-profit. We are 800 people strong and growing!

You could play a key role supporting the Case Management Department!

General Summary:

Under general supervision, the Lead Case Specialist is responsible for maintaining caseload and work overload for vacant positons within the Case Management Department. The Lead Case Specialist will perform various job functions assigned by the Case Management Supervisor and/or the Case Management Team. The Lead Case Specialist requires the ability to make independent decisions related to compliance of assigned task according to agency standards and program regulation.

Key areas of responsibility include the ability to:

* Receive and process documentation submitted by families and child care providers in a timely manner and according to program regulations and guidelines.

* Conduct face-to face meetings, both scheduled and by walk-in with families and child care providers in order to receive and process documentation and/or discuss changes in the family s case.

* Review family cases and request appropriate documentation to maintain family eligibility and program compliance.

* Certify and re-certify families within specified timeframes; including families with special circumstances, such as CPS.

* Develop and maintain accurate, legible and complete written records of families program activity.

* Ensure the proper maintenance of family case files through properly reviewing, updating and filing information and documentation provided by the family.

* Responsible for maintaining knowledge of DPSS Contract, Title V, Funding Terms and Conditions, and Agency Policy.

* Provide eligibility tracking (e.g., student parents, variable work schedules and self-employed parents, CPS parents, terminating families, families in local/state appeals, siblings on waiting lists, CalWorks participants).

* Complete case management tasks to ensure that the child care contracting is completed in an accurate and timely fashion.

* Provide support and technical assistance, as needed to parents and providers regarding child care options and locating and assessing community resources.

* Develop and maintain knowledge of program regulations, guidelines and funding terms and conditions necessary for performance of responsibilities.

* Other duties as assigned.

Job Requirements:

* Minimum high school diploma or equivalent; Associates Degree in the field of Sociology, Child Development, Social Work, Human Services, Family Services, or related field (as approved) or;

* Two (2) years equivalent related work experience. Bachelor s degree preferred.

* Ability to delegate and direct the work of others to ensure timely workflow processes and program compliance.

* Experience working with families and children at risk of abuse or neglect, a plus.

* Knowledge of the California Department of Education and Department of Social Services programs, or other child care subsidy programs preferred.

* Ability to create, develop and maintain new systems in response to changes in existing contracts or the addition of new contracts.

* Demonstrate proficiency and experience with Windows-based programs and data entry.

* Ability to complete projects under tight deadlines even when there are competing requirements and changes in assignments.

* Excellent verbal and written communication skills; discretion in handling confidential information, and ability to honor confidentiality and work sensitively with the public.

* Strong mathematical and analytical skills.

* Knowledge of general office procedures.

* Strong organizational skills and the ability to complete projects under tight deadlines, even when there are competing requirements and changes in assignments.

* Intermediate skills in Microsoft Word and Excel, knowledge of other Window-based programs and knowledge of the Los Angeles County GEARS system, is a plus.

* Ability to converse, write and/or translate Spanish as well as English preferred in order to convey program information in the native language of the family.

* Ability to maintain cooperative, diplomatic working relationships with co-workers, supervisors, and the public to work as part of a team, and collaborate with colleagues.

* Ability to be flexible and innovative as the needs of the program evolves including flexible work hours to support departmental and agency programs.

* Excellent interpersonal relationship and customer service skills with a proven ability to work successfully with the public.

At CCRC, passion and meaningful work is rewarded! We offer employees:

* Competitive compensation package

* Robust benefit offerings -Medical, Dental, Vision, and Voluntary Life Insurance

* Basic Life Insurance and Long Term Disability paid for by CCRC

* Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting

* Generous Time Off Policy-Vacation and Sick Time, Holidays, and Paid Winter Break

* Opportunities for learning and professional development, including education reimbursement

* Employee Assistance and Wellness Programs

* 501(c) (3) designation-You can apply for Public Service Loan Forgiveness!

We have doubled in size over the past 10 years. We provide child development and early education, workforce development opportunities, child care financial assistance, Head Start preschool and Early Head Start services and more for close to 50,000 parents, children, and child care providers each month in Northern Los Angeles County, including Antelope Valley, and the entirety of San Bernardino County, including an office in Victorville, serving a total geographic area of 22,500 square miles.

* Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

* Please view Equal Employment Opportunity Posters provided by OFCCP here.

* The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Child Care Resource Center, San Bernardino , Lead Case Specialist, Other , San Bernardino, California

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