Housing Services Supervisor
Company: Housing Authority County of San Bernardino
Location: San Bernardino
Posted on: November 18, 2023
Salary : $70,466.24 - $88,083.84 Annually
Location : Housing Programs Office - 672 S. Waterman Ave San
Job Type: Full-time
Job Number: 1600534
Department: Housing Services
Opening Date: 11/15/2023
Closing Date: Continuous
The Housing Authority of the County of San Bernardino (HACSB) was
established in 1941 and has evolved into one of the most
progressive housing authorities in the Country. We are the largest
provider of affordable housing in San Bernardino County and proudly
assist approximately 26,000 people. The Housing Authority is a
separate legal entity from the County of San Bernardino with
approximately 145 employees. The HACSB prides itself on providing
more than just housing to residents and thanks to strong
partnerships, we continue to help the families we serve access
resources and services to enrich their quality of life.
The HACSB's employees are passionate about their work and every
position revolves around our agency's mission and core values. We
invite you to be a part of our dedicated team who strive to provide
meaningful and impactful housing services and resources to the
community we serve.
Position starting pay: $70,466.24/annually. The initial review of
applications will begin starting the week of November 27, 2023.
Applications received before the initial review date will be
considered, with qualifying applicants being eligible to
participate in the phone screen process.
All job offers are contingent upon successful completion of a
pre-employment evaluation, which includes: a post-offer medical
examination (including physical, depending on position) background
check (including credit check, depending on position), DMV pull
(depending on position), employment history, education
verification, and documentation of the right to work in the United
Candidates who require a reasonable accommodation in any portion of
the selection process should state their need in writing when
submitting an application.
Under general direction, participates, leads and oversees
activities and assigned strategies, to ensure efficient operation
of housing services programs. Leads and directs staff responsible
for clerical and technical duties pertaining to the eligibility,
occupancy and service provision of Housing Services Programs.
Day to Day Glimpse: The Housing Services Supervisor is responsible
for overseeing the staff and day-to-day administration of the
Housing Choice Voucher Program at the Housing Programs Office in
San Bernardino. The position is also responsible for managing
portability and the front desk administrative staff. The supervisor
ensures the consistent application of program and agency policies
and the delivery of a high level of customer service. The
supervisor also ensures that staff have the necessary training and
resources to carry out their duties. The supervisor is involved in
the initiating the housing assistance payments check run,
developing the office's annual budget and monitoring
- Provides day-to-day supervisory responsibility for staff
responsible for clerical and technical duties pertaining to
occupancy and eligibility of Housing Services Programs; trains and
verifies work of assigned employees for accuracy, proper work
methods, techniques and compliance with applicable standards,
policies and procedures, performs the full range of duties in the
assigned areas of work to ensure quality control compliance.
- Responds to public inquiries in a courteous manner providing
assistance to office staff with difficult and sensitive inquiries
and complaints, resolving complaints and providing information as
required. Briefs prospective residents on the various programs
explaining how programs work, outlining duties and responsibilities
of owner and resident.
- Determines program participants eligibility including
continuing participation, interviews housing applicants,
investigates and verifies applicant and participant information for
accuracy and completeness, contacts applicants and participants to
discuss and clarify discrepancies, calculates family gross and net
income, and completes required payment information and inputs data
into computer record system.
- Ensures program compliance with applicable HUD regulations,
applicable, state and local regulations, and HACSB's Administrative
policies and procedures.
- Prepares leases and other documentation involved in the
occupancy eligibility and rental process, prepares notices to
participants and property owners regarding changes of status,
receives information, processes participants transfers, and
inspection requests, and prepares necessary documentation.
- Provides a wide range of support by investigating fraud
complaints, taking appropriate action and conducting follow-up;
advising applicants and participants concerning community services
and self-help programs and resources available through the
Community Development Initiatives Department. Conducts interviews;
and investigations, addresses complaints and takes corrective
action within assigned authority.
- Prepares information for input into data processing system,
develops and maintains files, records and indices pertaining to
applicants, participants and property owner information and
- Prepares and conducts the check run process for housing
programs payments, including reconciliation, and payment
investigation for strategic partners and landlords; completes
audited reviews/monitoring of payment processes.
- Coordinates the implementation of goals, objectives, policies,
procedures and work standards for areas of assignment.
- Works with outside agencies to implement the transition of
residents under the Portability Housing Voucher Program; serves as
liaison between housing inspectors, residents and owners advising
residents and landlords in termination procedures including
necessary actions required prior to move.
- Represents HACSB Housing Services Programs and Special Programs
to other Housing Authority departments and outside agencies;
explains and promotes HACSB programs, policies and activities;
including ability to resolve conflicts and reach resolutions.
- Responsible for the oversight of particular activities/projects
including implementation, timeliness, staff performance and
accountability for project outcomes.
- Depending on area of assignment; responsible for office
operations, including the processing of invoices for payment,
monitoring the budget, and maintaining office supplies.
- Provides courteous, respectful, honest, timely and professional
information to all Housing Authority staff, program participants,
visitors and partners for all Housing Services activities in
accordance with Housing Authority Customer Service Policies.
- Performs other related duties as assigned (resolving tenant
complaints, mediating participant, participating in committees and
Associates degree with course work in business practices, records
management, sociology/psychology or related field; 4+ years
experience involving public contact interpreting and applying
government regulations preferably in a Housing Services Specialist
or related position. Previous supervisory experience a plus.
Equivalent combination of education, training and experience will
Hearing and speaking to exchange information.
Sitting for extended periods of time.
Seeing to read a variety of materials and equipment
Dexterity of hands and fingers to operate a computer keyboard.
Lifting light objects.
Bending at the waist, kneeling or crouching to file materials.
The HACSB is committed to creating an inclusive environment that
welcomes and values differences among our customers, vendors, and
the communities in which we live and conduct business. Our
continued success and growth is enhanced through initiatives that
promote diversity throughout the company and our communities. HACSB
is an equal opportunity employer.
Housing Authority of the County of San Bernardino
The Housing Authority of the County of San Bernardino (HACSB)
offers a generous benefits package for regular full-time employees
and their eligible dependents. Health Benefits begin the first of
the month following date of hire.
A summary of benefits for regular full-time employees is provided
Medical insurance is provided through CalPERS with several HMO and
PPO choices. The HACSB pays 85% of the premium for employee and
Dental insurance is provided through First Dental Health
administered by The Principal Group. The HACSB pays 100% of the
premium for employee only coverage. The employee is responsible for
paying the dependent portion.
Vision insurance is available through Superior Vision Plan. The
HACSB pays 100% of the premium for employee only coverage. The
employee is responsible for paying the dependent portion.
Life Insurance, AD&D, & LTD
The HACSB pays 100% of the cost for employees on three different
levels - Basic Group Life ($50,000), AD&D and Long-Term
The HACSB is a member of the California Public Employees Retirement
System (CalPERS). A contribution of up to 8% will be deducted from
an employee's bi-weekly paycheck and put into their CalPERS
account. The HACSB in turn will also contribute a % into the
employees CalPERS account. Employees are considered "vested" after
5 years of service with a CalPERS employer and therefore become
eligible for defined monthly benefit payments at retirement.
--- Hired to a public agency prior to 1/1/13
--- 2.5% at age 55
--- Contribute 8% each pay period.
--- 2% at age 62 (PEPRA)
--- Contribute 7.75% each pay period
The HACSB will continue the medical benefit coverage for employees
who retire from the Housing Authority after meeting specified
criteria. The Retiree will be required to pay medical premiums at
the same cost as current employees.
The HACSB provides vacation time based on length of service ranging
from 80-160 hours annually.
The HACSB provides employees with a bi-weekly accrual of 4.15 hours
(12 days/year) per pay period.
The HACSB provides 15 paid holidays in a year.
The HACSB works a 9/80 work schedule. The entire agency is closed
the second Friday of each pay period. Standard hours are 7:30 a.m.
- 5:30 p.m. with some flexibility depending on location working at.
Depending on business needs, certain positions may work a different
Telecommuting (eligible positions only)
The HACSB provides the opportunity for approved positions to work
remotely. Employees in an approved telecommuting position must have
completed 6 months or more time in current position to be
The HACSB has an education reimbursement policy for all employees
who have completed one year of service with the Housing Authority.
Reimbursement will consist of 100% for fees paid on Tuition and
books at the Cal State San Bernardino or Cal Poly fee levels.
Public Service Loan Forgiveness
The HACSB is a qualifying employer for Public Service Loan
Forgiveness (PSLF). The PSLF Program forgives the remaining balance
on your (Federal) Direct Loans after you have made 120 qualifying
monthly payments under a qualifying repayment plan while working
full-time for a qualifying employer.
Additional Benefits Offered
Lincoln voluntary plans, 457, Flexible Spending Account, Employee
Assistance Program, and additional supplemental life and AD&D
What is the highest level of education you have obtained?
- No Diploma or Degree
- High School Diploma or GED
- Associates Degree
- Bachelors Degree
- Masters Degree
What level of knowledge do you have on the computer?
- No Computer Knowledge
- Beginner (Basic Knowledge)
- Beginner to Intermediate
- Intermediate to Advanced
How many years of experience do you have performing case management
- No previous experience
- Less than 2 years experience
- 2-4 years experience
- 4-7 years experience
- More than 7 years of experience
How many years of experience do you have in a supervisory/lead
- No experience
- Less than 1 Year
- One to Two Years
- Three to Six Years
- More than Six Years
Are you bilingual?
- Yes - English/Spanish
- Yes - English/Tagalog
- Yes - English/Other
Do you have previous experience working for a social service
Do you have previous experience working for a Public Housing
- Currently Employed at HACSB
Briefly state your reasoning for applying for this position with
the Housing Authority of the County of San Bernardino.
Keywords: Housing Authority County of San Bernardino, San Bernardino , Housing Services Supervisor, Other , San Bernardino, California
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