Senior Customer Success Advisor
Company: VirtualVocations
Location: San Bernardino
Posted on: September 15, 2023
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Job Description:
A company is looking for a Senior Customer Success Advisor.
Key Responsibilities:
Establish trusted relationships with customers and manage their
experience throughout the customer life cycle
Track customer sentiment and health metrics, and provide insights
to improve the product
Educate customers on the value of products and services, drive
adoption, and develop referenceable customers
Qualifications:
Bachelor's degree in business or related field with 5 years of
experience, or high school diploma with 8 years of experience
Experience in improving customer retention, satisfaction, and
health
Work experience with SaaS, software, and/or technology
companies
Experience with CRM and/or CSM platforms
Strong communication and presentation skills, with the ability to
manage multiple complex customer journeys
Keywords: VirtualVocations, San Bernardino , Senior Customer Success Advisor, Other , San Bernardino, California
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