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Senior Customer Success Advisor

Company: VirtualVocations
Location: San Bernardino
Posted on: September 15, 2023

Job Description:

A company is looking for a Senior Customer Success Advisor.
Key Responsibilities:

Establish trusted relationships with customers and manage their experience throughout the customer life cycle
Track customer sentiment and health metrics, and provide insights to improve the product
Educate customers on the value of products and services, drive adoption, and develop referenceable customers


Bachelor's degree in business or related field with 5 years of experience, or high school diploma with 8 years of experience
Experience in improving customer retention, satisfaction, and health
Work experience with SaaS, software, and/or technology companies
Experience with CRM and/or CSM platforms
Strong communication and presentation skills, with the ability to manage multiple complex customer journeys

Keywords: VirtualVocations, San Bernardino , Senior Customer Success Advisor, Other , San Bernardino, California

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