Marketplace Quality Assurance Specialist
Company: VirtualVocations
Location: San Bernardino
Posted on: September 15, 2023
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Job Description:
A company is looking for a Marketplace Quality Specialist.
Key Responsibilities:
Regularly assess customer interactions to ensure adherence to
quality standards
Evaluate performance of customer operations representatives and
provide feedback
Review and refine customer operations processes to enhance
efficiency and accuracy
Required Qualifications:
Minimum of 3 years experience in quality assurance, preferably in
customer support or contact center
Proficient in data analysis for operational insights
Ability to identify root causes, develop solutions, and adapt
Flourishes in dynamic, fast-paced settings, managing multiple
priorities
Familiarity with relevant software tools and platforms used in
customer support and quality assurance
Keywords: VirtualVocations, San Bernardino , Marketplace Quality Assurance Specialist, Other , San Bernardino, California
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here to apply!
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