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Marketplace Quality Assurance Specialist

Company: VirtualVocations
Location: San Bernardino
Posted on: September 15, 2023

Job Description:

A company is looking for a Marketplace Quality Specialist.
Key Responsibilities:

Regularly assess customer interactions to ensure adherence to quality standards
Evaluate performance of customer operations representatives and provide feedback
Review and refine customer operations processes to enhance efficiency and accuracy

Required Qualifications:

Minimum of 3 years experience in quality assurance, preferably in customer support or contact center
Proficient in data analysis for operational insights
Ability to identify root causes, develop solutions, and adapt
Flourishes in dynamic, fast-paced settings, managing multiple priorities
Familiarity with relevant software tools and platforms used in customer support and quality assurance

Keywords: VirtualVocations, San Bernardino , Marketplace Quality Assurance Specialist, Other , San Bernardino, California

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