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Seasonal Quality Specialist

Company: VirtualVocations
Location: San Bernardino
Posted on: September 15, 2023

Job Description:

A company is looking for a Seasonal Quality Specialist for their remote customer operations team.
Key Responsibilities:

Review and evaluate customer service representatives' phone, email, and chat contact records for accuracy and quality
Provide timely and constructive feedback to improve the customer experience
Support team leadership by serving as a subject matter expert on customer service standards and best practices

Required Qualifications:

1+ years of customer service experience, preferably in an eCommerce or retail setting
Well-developed computer skills, including Google Docs, Sheets, and Slides
A record of meeting or exceeding performance expectations in the past 12 weeks

Keywords: VirtualVocations, San Bernardino , Seasonal Quality Specialist, Other , San Bernardino, California

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