Guest Ambassador

Company: House of Blues
Location: San Bernardino
Posted on: May 24, 2023

Job Description:

Job Summary:
Live Nation Concerts
Live Nations US Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... its no wonder we are certified as a Great Place to Work organization and one of People Magazines 50 Companies that Care. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
WHAT YOULL DO
+ Communicate venue information about policies and procedures to guests as they prepare to enter the venue.
+ Look for ways to proactively assist the guest to ensure they have an enjoyable experience.
+ Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc.
+ Assist guests with needs such as finding their seats, seat relocation, escorting guests to artist meet & greets and finding lost items.
+ Direct restroom and concessions lines, as needed, to shorten guest waiting times.
+ Assist in resolving guest complaints.
+ Assist with Pedestrian control and drop off/ pick up areas.
+ Assist with Guest Services booths-Guest recovery situations and General Information.
+ Assist with Ancillary sales such as Lawn Chair Rentals, Upgrades, VIP Club, General Stores, and Camping experiences.
+ Show CARE by participating in the venues sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
+ Partner with fellow Crew Members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.
+ Report maintenance and cleaning issues to the respective department manager in a timely manner.
+ May fill in temporarily with a department to support staffing levels during peak or break times.
+ Greet guests as they enter and leave the venue. May also distribute advertising flyers.
+ Check restrooms frequently to make sure guests' lines are moving and alerting the cleaning when necessary.
WHAT YOULL BRING
+ High School Diploma or equivalent
+ Must have a Resume.
+ At least 2 years of entry level sales experience
+ At Least 2 years in customer service
+ At least 2 years in Guest Service and communications
+ Creative thinker and problem solver
+ Excellent verbal, written and interpersonal communication skills
+ Acute sense of judgment, tact, and diplomacy
+ A strong sense of teamwork and ability to execute programs.
+ Position requires constant walking, climbing stairs, lifting, and carrying 50 lbs+ and occasional sitting.
If the above description sounds like you and fits your background, apply today!
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
EQUAL EMPLOYMENT OPPORTUNITY
Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
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The expected compensation for this position in California is:
$15.50 USD - $17.00 Hourly
**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law. It is estimated based on what a successful California applicant might be paid. It assumes that the successful candidate will be in California or perform the position from California. Similar positions located outside of California will not necessarily receive the same compensation. Live Nation takes into consideration a candidates education, training, and experience, as well as the positions work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California Law, a potential new employees salary history will not be used in compensation decisions.
About Us
Recognized three years in a row by Great Place to Work and named one of People Magazines top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.

Keywords: House of Blues, San Bernardino , Guest Ambassador, Other , San Bernardino, California