BDC Service Coordinator

Company: Imperial Imports, Inc dba
Location: San Bernardino
Posted on: May 21, 2023

Job Description:

Our dealership is hiring an experienced BDC Service Coordinator to join our dealership! This is the perfect opportunity to take your automotive career to the next level. Apply today and find out all our dealership has to offer!As the BDC Service Coordinator you would be responsible for following up with prospective customers; working with new and existing customers to schedule and confirm appointments; and reminding customers of sales appointments for new and existing customers. You would report directly to the BDC Manager.Dealership Offers:

• Competitive wages
• Health Insurance
• Dental & Vision Insurance
• Life Insurance
• 401k
• Paid Time Off and Paid Holidays
• Opportunity for advancement Essential Duties:
  • Communicate professionally via phone and email on a regular basis following up phone calls to service customers
  • Answer phone calls and respond to caller inquiries regarding service appointments and recall needs
  • Maintain professional and outgoing demeanor with customer base to build rapport by asking engaging questions and actively listening for key concerns/motivations
  • Utilize contact management program to update customer files with proper notes of contact, emails sent, information/calls received, etc.
  • Maintain a basic knowledge of product line and current offers/incentives
  • Performs other related duties as assigned Job Requirements:
    • High School Diploma or equivalent, required
    • Minimum 1 year of Automotive Service BDC experience (Preferred)
    • Minimum 3 year of previous customer service experience
    • Excellent telephone, writing and typing skills
    • Must be able to work weekends
    • Must have a drive, passion and confidence to be successful
    • Professional appearance and work ethic a must
    • Bilingual, (Preferred but not necessary)
    • Ability to multi-task in a demanding environment
    • Team oriented, flexible and focused on maintaining a high level of customer service
    • Valid driver's license PI216769152

Keywords: Imperial Imports, Inc dba, San Bernardino , BDC Service Coordinator, Other , San Bernardino, California