Relationship Banker
Company: Flagstar Bank
Location: Barstow
Posted on: March 17, 2023
Job Description:
Job Description Summary A sales and service position with a
primary goal of helping customers by discovering financial needs
and processing transactions. The Relationship Banker will provide
an outstanding customer experience by resolving customer issues,
opening new accounts, and offering convenience services. Sr. FSRs
will also partner with the branch team and specialists (loan
officers, financial consultants, and business bankers) to ensure
our customers have access to experts who can help them achieve
their financial goals. Primary transaction person. Operates with
more authority and experience than a Financial Service
Representative. This position will have greater lending and basic
investment interactions and will participate in more complex
banking conversations with customers.
- Meet and exceed sales and -referral goals - by - working - with
customers -to - build - and deepen relationships by uncovering
financial - needs, and recommending the best products, services and
- solutions to meet -those needs. Ensure -the - customer's - needs
are met by partnering -with - the appropriate -specialist (branch
team, FC, and MLO) to serve the - customer's - banking, mortgage
and investment needs. This - may include participation in - 'Call -
Nights'.
- Process Transactions/Customer - Service. -Greet customers - and
ask questions to -determine - their - needs. Process financial
transactions - (cash and non-cash bank transactions, balance
inquiries, cashier's checks, money orders, cash advances with
credit cards, etc.) in - an - accurate - and efficient manner in
accordance with operational - and regulatory guidelines. Assist
with customer questions and/or issues -relating -to their accounts.
- Demonstrate strong customers service skills and the ability to
resolve problems and prevent customer dissatisfaction.
- Maintain -operational - standards including balancing cash
drawers at the end of each shift, processing CTR reports and
transactions, and opening and closing procedures of the branch.
-May also include ATM and vault balancing, opening and closing -
procedures of the branch, etc. Acquire and maintain up-to-date
knowledge of applicable policies, procedures, guidelines and bank
operating systems.
- Ensure compliance with applicable federal, state and local laws
and regulations. Complete all required compliance training.
Maintain knowledge of and adhere to Flagstar's internal compliance
policies and procedures. Take responsibility to keep up to date
with changing regulations and policies.
Job Requirements:
- 1 year previous retail banking experience required or 1 year
previous retail banking, finance or equivalent sales and customer
service experience required
- Proven customer service skills and the ability to resolve
problems and prevent customer dissatisfaction.
- Demonstrated ability to work -well in a team environment
- Demonstrated computer proficiency
- Desire and willingness to call on prospects and existing
clients for sales opportunities.
- Strong listening, verbal and written - communication
skills
- Demonstrated ability to work - well in a team environment
- Demonstrated ability to follow company -policies, guidelines
and procedures
- Strong attention to detail and ability to multi-task
- Demonstrated ability to maintain confidentiality using - tact
and diplomacy
- Maintain professional dress attire and demeanor
- Ability and willingness to work branch hours, including
weekends and some evenings -
Internal use only: I-Hrly#LI-HP1
Keywords: Flagstar Bank, San Bernardino , Relationship Banker, Other , Barstow, California
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