Customer Care Rep
Company: Loma Linda University Health
Location: San Bernardino
Posted on: May 13, 2022
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Job Description:
Shared Services: HIM Integrity and Comp - (Full-time, Day Shift)
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Our mission is to continue the teaching and healing ministry of
Jesus Christ. Our core values are compassion, excellence, humility,
integrity, justice, teamwork and wholeness.
The Customer Care Representative provides support for the
department by serving as a point of contact for Health Information
by placing, answering, and transferring calls. Clearly and
concisely communicates request status, information about the
process for requesting records and provides general knowledge for
accessing MyChart , CareEverywhere, IEHIE, general information
related to patient access rights with a variety of requesters while
demonstrating excellent customer service skills. Updates and routes
paper charts received, payments received and routinely notifies the
assigned ROIS of payment received to complete the release of
records process. Demonstrates excellent customer service skills,
judgment, professionalism and problem solving skills. Accurately
processes requests received, logging of the request, routing of
calls within HIM, disclosure of discharge dates and has the ability
to prioritize work. Performs other duties as needed.
High School diploma or GED required. Minimum one year of customer
service experience required; preferably in Health Information
Management. Valid Driver's License required at time of hire.
Medical terminology preferred. Able to keyboard 35 wpm. Able to
read; write legibly; speak in English with professional quality;
use computer, printer, and software programs necessary to the
position (e.g., Word, Excel, Outlook, PowerPoint).
Operate/troubleshoot basic office equipment required for the
position. Able to relate and communicate positively, effectively,
and professionally with others; work calmly and respond courteously
when under pressure; collaborate and accept direction. Able to
communicate effectively in English in person, in writing, and on
the telephone; think critically; manage multiple assignments
effectively; organize and prioritize workload; work well under
pressure; problem solve; recall information with accuracy; pay
close attention to detail; work independently with minimal
supervision. Able to distinguish colors as necessary; hear
sufficiently for general conversation in person and on the
telephone, and identify and distinguish various sounds associated
with the workplace; see adequately to read computer screens, and
written documents necessary to the position.
Additional Information
Keywords: Loma Linda University Health, San Bernardino , Customer Care Rep, Other , San Bernardino, California
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