Call Center Representative

Company: Diversity Business Solutions Inc
Location: San Bernardino
Posted on: November 12, 2021

Job Description:

DBS Now Hiring Call Center Representative City of San Bernardino Long Term -Temp To Hire Pay $17.00 Hourly 1st Shift (Work 4 days out of the week and one day out of the weekends Saturday or Sunday) Requirements: No Experience Needed Must-Have Great attitude Must be able to work overtime as needed Must be able to pass a pre-employment drug screen and background check Must have basic computer knowledge Job Requirements:

• Manage call center representatives and call performance
• Perform call center follow-up
• Perform other call center duties
• Prepare call center performance reports
• Report daily call center stats
• Assist with supporting call-center
• Selling services to consumers who call the call center
• Maintain call center database by entering information on every call
• Provide support for call center agents on escalated calls
• Provide backup call center management
• Plan for call center technologies
• Receive inbound calls from customers
• Impacting call center performance to management
• Lead an exceptional call center team
• Manage the daily call center operations
• Resolve inbound customer calls regarding account
• Maintain call center database by entering information
• Define inbound call readiness state
• Processing customer transactions in a call center environment
• Maintain call center database by recording call outcomes and disposition

Keywords: Diversity Business Solutions Inc, San Bernardino , Call Center Representative, Other , San Bernardino, California