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Call Center Representative

Company: Diversity Business Solutions Inc
Location: San Bernardino
Posted on: November 12, 2021

Job Description:

DBS Now Hiring Call Center Representative City of San Bernardino Long Term -Temp To Hire Pay $17.00 Hourly 1st Shift (Work 4 days out of the week and one day out of the weekends Saturday or Sunday) Requirements: No Experience Needed Must-Have Great attitude Must be able to work overtime as needed Must be able to pass a pre-employment drug screen and background check Must have basic computer knowledge Job Requirements:

  • Manage call center representatives and call performance
  • Perform call center follow-up
  • Perform other call center duties
  • Prepare call center performance reports
  • Report daily call center stats
  • Assist with supporting call-center
  • Selling services to consumers who call the call center
  • Maintain call center database by entering information on every call
  • Provide support for call center agents on escalated calls
  • Provide backup call center management
  • Plan for call center technologies
  • Receive inbound calls from customers
  • Impacting call center performance to management
  • Lead an exceptional call center team
  • Manage the daily call center operations
  • Resolve inbound customer calls regarding account
  • Maintain call center database by entering information
  • Define inbound call readiness state
  • Processing customer transactions in a call center environment
  • Maintain call center database by recording call outcomes and disposition

Keywords: Diversity Business Solutions Inc, San Bernardino , Call Center Representative, Other , San Bernardino, California

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