Benchmark's company culture is central to our management
philosophy. The company's stated purpose is "to provide an
entrepreneurial environment where determined people dare to create,
share, and build futures.
To be the "benchmark" by which all others are judged takes
passion, courage, and dedication. We invite you to explore our
extraordinary offering of unique opportunities, all with a common
goal of providing an unforgettable journey.
Job Description Summary:
We are looking for a highly motivated Front Desk Agent to join
the team at Lake Arrowhead Resort & Spa. The ideal candidate would
understand how to create an incredible first impression as the face
of this beautiful and unique property. While checking in,
registering and assigning rooms to guests, the Front Desk Agent
would be a source of knowledge for the guest relative to the hotel,
its amenities and nearby dining, entertainment and shopping.
If making meaningful connections, figuring out what it takes and
stepping it up to win the day is what you do, and you love it, we
want you! This is a tremendous opportunity for a driven person to
grow and learn at a world-class property. This FULL TIME position
qualifies for full-time benefits, such as, medical, dental, vision,
401k and much more!
A Mountain Hideaway
The spirit of Lake Arrowhead Resort & Spa is casual luxury in a
pristine natural setting. At an elevation of 5,200 feet in a
lakeside setting that feels like no other place in Southern
California, you'll find Lake Arrowhead Resort & Spa. Our award
winning AAA Four Diamond hotels tranquil setting is framed by
majestic pines, a private lake and gabled rooftops. Secluded and
completely removed from civilization, yet just 90 minutes from Los
Angeles and Orange County.
Position Description & Job Responsibilities
Front Desk Agent would be equally adept at handling phone calls,
especially while being observed by quests in the lobby, would be
able to politely address the needs of both guests in an appropriate
and professional manner. Excellent phone etiquette and the ability
to take detailed phone messages is essential to our guests as is
answering questions and providing travel directions over the phone
and in person. An understanding of the need for accuracy in posting
charges to the ledger, computing guests bills, handling questions
and making adjustments regarding such bills as well as, collecting
payment from guests is key to this position. As Front Desk Agent,
you will be the first and one of the last faces the guest sees so
your ability to create and maintain a positive impression will
truly set the hotel apart and lead to the return visit. In
addition, operational focus will include working in total
partnership with all team members from bell staff to valet through
to housekeeping with the goal of "Being The Difference" to one
another and our guests.
Formal Education and Job Related Requirements
Our preference would be that the candidate would have an
Associates (A.A.) degree or equivalent education from a two-year
college or technical school with one years' employment in
hospitality; or equivalent combination of education and employment
experience. Must possess effective communications skills. Prior
guest service experience critical. Previous cash handling
experience strongly preferred.
Job-Related Physical Requirements
This position requires the employee to engage in Constant
Standing, Walking, Bending Over, and Hearing.
In addition, the position requires the employee to utilize Color
Further, the position requires Occasional Sitting, Reaching,
Crouching, Lifting/Carrying up to 25lbs, Near Vision, and Far
The position involves the following Environmental Factors:
Working Inside, Working Closely with Others, and Working Above
The above statements are intended to describe the general nature
and level of work being performed by employees assigned to this
classification. They are not intended to be construed as an
exhaustive list of all responsibilities, duties and skills required
of personnel so classified.