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Client Services Representative

Company: Kforce
Location: San Bernardino
Posted on: June 6, 2021

Job Description:

Kforce has a client in search of a Client Services Representative in San Bernardino, CA. If you are passionate about serving customers, results-driven, and interested in working for a fast-paced, rapidly growing brand, then this position may be an ideal fit for you.Responsibilities

* Serve as a primary point of contact for merchants to facilitate timely issue resolution

* Manage a queue of incoming merchant contacts (phone, chat, and email) and tickets on a daily basis, including following up to inquiries based on dates that were committed to

* Partner with our warehouse management and developers to ensure requests are completed on-time and in a professional manner

* Build sustainable, long-term relationships with merchants

* Educate merchants on service offerings and help them proactively plan to minimize issues

* Support merchant's projects and assist throughout their lifecycle

* Identify opportunities to improve merchant experience and propose upgrades and new products as appropriate

* Associate or Bachelor's degree preferred

* 2 years of experience in B2B customer service and/or merchant services

* Experience with Salesforce a plus

* Critical Thinking - Use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

* Empathy - Able to understand another person's emotions and understand their point of view

* Active Listening - Give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

* Speaking and Writing - Talking and preparing written communications to others to convey information effectively

* Persuasion - Persuading others to change their minds or behavior; Able to de-escalate issues

* Service Orientation - Actively looking for ways to help people

* Attention to Detail - Thorough, organized, active and productive

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.*Compensation Type:*Years

Keywords: Kforce, San Bernardino , Client Services Representative, Other , San Bernardino, California

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