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Workday HCM Operations Senior Analyst

Company: Alight
Location: San Bernardino
Posted on: June 6, 2021

Job Description:

Alight unlocks enterprise growth for the world's most influential companies with future ready human capital and business solutions. We combine industry leading data and insights with unmatched depth and operational expertise to improve the employee experience and optimize cloud-enabled business processes. Our 15,000 colleagues proudly serve thousands of clients and their more than 30 million employees and family members throughout 180 countries. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100, achieve next level transformation.

Job Summary

The Operations P&C Senior Analyst is responsible for the day to day productivity across their assigned clients, which can include multiple service locations and platforms. The Senior Analyst is responsible for ensuring timely execution of ongoing client deliverables, as well as developing solutions to complex problems across their assigned clients. The Senior Analyst can serve as the primary operations escalation point, internally and externally, along with the Domain Process Lead or Operations Services Manager. The Senior Analyst will also be responsible for coaching of junior colleagues, contractors and vendors as appropriate.

Key Responsibilities

  • Act as subject matter expert and execute assigned deliverables for clients in Workday HCM.

  • Monitor the workload across aligned operations ensuring business as usual and projects are delivered to required deadlines with quality. Actively monitor operational health by testing and ensure processing checklist/SOP is followed
  • Provide case management oversight and adherence to turn-around times

  • Create, manage and execute on required recovery plans and Root Cause Analysis documentation, as necessary

  • Conduct applicable risk-based auditing to ensure consistent and accurate results

  • Ensure appropriate evidence is provided/documented for SOC Control tasks

  • Drive overall quality control as well as support and identify opportunity for process optimization and automation

  • Support the Operations Service Manager (OSM), Client Service Manager (CSM) and/or Delivery Executive in consultative best practice conversations with the client(s)
  • Participate in domain specific Change Request requirements sessions, resource estimation exercises, and internally initiated projects

  • Coordinate testing and develop complex reports

  • Partner with Client Service Manager and/or Service Delivery Manager to mitigate financial impacts of Errors and Omissions (E&Os).

  • Adhere to Operating System guidelines and supporting POV and industry best practices

  • Own initial day- to- day client escalations, Communicate escalations to the CSM, Delivery Executive, Operations Services Manager (OSM), Process Lead and client, as appropriate, for awareness and management of further escalation

  • Support effective cost management practices and suggest operational improvements

Knowledge, Education, Certification, Skills & Technical Proficiencies

  • Bachelor's degree and/or a minimum of 3+ years of professional work experience in Human Resources Outsourcing or related field required

  • 2+ years Workday HCM experience.

  • In depth knowledge and understanding of HR, payroll, tax, accounting project management and/or related subject matter desired

  • Understanding of regulatory and legislative guidelines desired.

  • Strong computer skills with current technical knowledge

  • Ability to work in a fast-paced environment and to adapt to frequent change

  • Excellent oral and written communication skills.

  • Ability to build strong relations with client contacts and internal teams and stakeholders.

  • Exhibit problem-solving skills, including troubleshooting issues and escalates as appropriate

  • Knowledge and understanding of best practices and service delivery models.

  • Proven consultative skills to guide client and internal discussions to agreement of solutions in a timely manner

Work Experience

  • 2-3 years experience in a related field

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic.

Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

Keywords: Alight, San Bernardino , Workday HCM Operations Senior Analyst, Other , San Bernardino, California

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