Provides excellent customer service while conducting donor
registration, donor interviews, limited physical assessments, and
Whole Blood Phlebotomies. Monitors donor/patient recovery and
provides adverse donor reaction care management. Also responsible
for various equipment and supply Quality Control.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Other duties may be assigned.
1. Treats customers (internal and external) with dignity and
respect in a friendly and professional manner.
2. Performs general and special donor registration on computer
and manually as needed.
3. Performs tests such as blood pressure, temperature, pulse and
4. Prepares pre-donation Apheresis Sample.
5. Confidentially interviews donors regarding their medical
history and current health status.
6. Performs phlebotomy for Allogeneic Whole Blood and Directed
Whole Blood Collection.
7. Monitors and discontinues manual collection of donor's units
in the drawing area.
8. Properly prepares blood units for transport to the
9. Assists with donor recovery and adverse reactions.
10. Draws specimens for donor re-test and other orders.
11. Conducts daily equipment/supply set-up and breakdown, as
well as Quality Control on specified instruments.
12. Accurately completes all required documentation regarding
donor, procedure, QC, and cleaning records.
13. Actively recruits donors to various Blood Bank Programs
(e.g. Apheresis) and promotions (e.g. Special Events).
14. Works at different draw locations as needed.
Must maintain a high standard for conscientious, courteous, and
enthusiastic service to internal and external customers, and the
public in general. Must make customer's needs a high priority in
face-to-face or telephone contact. Must consistently deliver
service in a timely, accurate, professional, and friendly manner.
And/or demonstrates a moderate level of problem-solving skills.
Work involves mostly duties that involve related steps,
processes, or methods, requiring the employee to make choices and
recognize differences in a few easily recognizable situations, such
as differences in fact, sources of information, or kinds of
transactions or entries. Occasionally, work includes various duties
involving different and unrelated processes and methods. Decisions
on what needs to be done require analysis of the subject in each
assignment, and chosen courses of action may be selected from
several alternatives. Work involves conditions and elements that
must be analyzed to identify interrelationships.
NATURE AND EXTENT OF SUPERVISION PROVIDED TO THE POSITION:
The supervisor makes assignments by defining objectives,
priorities and deadlines, assisting the employee with unusual
situations with no clear precedents. Employee plans and executes
steps to complete the assignment, following instructions, policies,
and previous training or accepted practices. Completed work is
evaluated for soundness, appropriateness, and conformity to policy.
Methods used by the employee are not reviewed in detail.
Occasionally, the supervisor sets overall objectives and resources
available, with deadlines and work plans developed in consultation
with the employee, with some opportunity for the employee to
interpret policy, or determine approaches and methodology for
To perform this job successfully, each essential duty (as
identified above) must be performed satisfactorily. The
requirements listed below are representative of the knowledge,
skill, and/or ability required.
GENERAL KNOWLEDGE, SKILLS, & ABILITIES:
1. Excellent customer service and communication skills.
2. Ability to work with blood.
3. Ability to function as a team member.
4. Ability to follow procedure.
5. Good accuracy with attention to detail.
6. Able to perform successful venipunctures.
7. Good documentation skills.
8. Ability to work with machines (i.e. sufficiently technically
9. Ability to lift 30 pounds.
10. Basic math skills (related to determining donor eligibility,
recognition, and draw information).
11. Ability to drive a standard passenger vehicle.
12. Knowledge of basic computer operation.
13. Ability to maintain confidentiality.
High School Diploma or General Education Diploma (GED) required.
Optional: Medical Assistant Diploma, Certified Nursing Assistant
Diploma, Emergency Medical Technician Certificate, Phlebotomy
Certificate or similar military experience/certification.
One to two years' customer service experience is preferred.
CERTIFICATES, LICENSES, ETC.
Emergency Medical Technician Certificate (if applicable),
Medical Assistant or Certified Nursing Assistant Diploma (if
applicable) Phlebotomy Certificate (if applicable), or similar
military experience/certification (if applicable), Current CPR
Certification, Current California Driver's license.
Refer to ADA checklist attached for physical demands.
Laboratory and Medical environments with high risks including
LifeStream is an Equal Opportunity Employer, M/F/D/V. LifeStream
participates in the federal governments E-Verify program to
determine employment eligibility.
The employer will consider qualified applicants with criminal
histories in a manner consistent with the Los Angeles Fair Chance
Initiative for Hiring.
Our organization is an equal employment/affirmative action
employer. If you need accommodation for any part of the employment
process because of a medical condition or disability, please send
an e-mail to Accomodations@Lstream.org or call 909-386-6875 to let
us know the nature of your request. A representative will respond
to accommodation requests within two business days. Please note
that this email/phone number is for medical/disability
accommodations only and any other inquiries will not receive a
EEO is the Law. For more EEO information about applicant rights
Our organization participates in E-Verify, for more information
All applicants who receive a conditional offer of employment
will be required to undergo a pre-employment drug test in
accordance with LifeStream's established guidelines.