Auto Field Appraiser
Location: San Bernardino
Posted on: May 3, 2021
San Bernardino CA
Kemper is one of the nation's leading specialized insurers. Our
success is a direct reflection of the talented and diverse people
who make a positive difference in the lives of our customers every
day. We believe a high-performing culture, valuable opportunities
for personal development and professional challenge, and a healthy
work-life balance can be highly motivating and productive. Kemper's
products and services are making a real difference to our
customers, who have unique and evolving needs. By joining our team,
you are helping to provide an experience to our stakeholders that
delivers on our promises.
Kemper is seeking an Auto Field Appraiser to work in the San
Bernardino, CA area. You will investigate, evaluate and appraises
damaged automobiles and settle claims within an authorized dollar
Participates in a program of formal and on-the-job training
through classroom instruction, observing repair work and keeping
abreast of new repair techniques and procedures.
Examines first and third-party vehicle damage in the field, at
drive in locations, or at service centers as assigned. Follows the
company photograph guidelines to verify the identity of the vehicle
and to thoroughly document current condition/damage, prior damage,
vehicle options, etc. and prepares accurate written appraisal to
determine and verify the extent of vehicular damage. A copy of the
appraisal will be provided to the owner and uploaded on the day of
the appraisal. All supplements will be completed per company
Ensures adherence to claims procedures and guidelines prescribed
by the company to produce a high-quality work product.
Negotiates repair prices with repair facilities and secures
agreed prices for repairs. Maintains a list of company approved
part suppliers and uses these firms whenever possible/applicable to
control the cost of repairs and to ensure quality work. May visit
repair shops to evaluate physical plant, quality of work and may
provide a list of garage or repair facilities to insured if allowed
by state law.
- Negotiates settlements in a timely manner as assigned. Ensures
equitable and fair payment of physical damage losses within
authority granted. Obtains all necessary documentation to
substantiate the appraisal and/or settlement being offered.
High School Diploma required.
2 - 3 years of field appraiser experience or 3 -5 years of auto
repair/body shop experience required.
Strong customer service experience required.
Must have good computer skills.
Must have good planning and organizing skills.
Must have good written and verbal communication skills. Some
positions may require specific bilingual skills.
- Must have the ability to effectively deal with conflict.
Kemper is proud to be an equal opportunity employer. All
applicants will be considered for employment without attention to
race, color, religion, sex, sexual orientation, gender identity,
national origin, veteran, disability status or any other status
protected by the laws or regulations in the locations where we
operate. We are committed to supporting diversity and equality
across our organization and we work diligently to maintain a
workplace free from discrimination.
Kemper does not accept unsolicited resumes through or from
search firms or staffing agencies. All unsolicited resumes will be
considered the property of Kemper and Kemper will not be obligated
to pay a placement fee.
Keywords: Kemper, San Bernardino , Auto Field Appraiser, Other , San Bernardino, California
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