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Data Entry/Customer Service

Company: BBSI
Location: San Bernardino
Posted on: November 22, 2020

Job Description:

BBSI seeking qualified candidates with a background and/or strong interest in luxury goods, for the position of Customer Service Representative.  In this Ecommerce and sales role, you will be a primary contact by phone or email for customer inquiries about our products.

Main Responsibilities:

Provide knowledgeable answers to customer phone and e-mail inquiries regarding products

Assist clients on order-on-line

Deal with orders in the back office and liaise with logistics

Follow-up on orders and liaise with customers, retail, repair services, buyers, etc

Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry

Manage ongoing customer relationships utilizing our CRM tools

Assist customers with after-sales service issues

Be a primary contact for customer inquiries about our products and brand.

Able to communicate concisely our company policies to client

Maintain and update regular client correspondence

Job requirements:

Minimum of 2 years experience in  customer service

Strong Ecommerce background

Must be a sales-oriented person.

Quick learner with the ability to absorb extensive information on our brand's history, product offerings and communications/advertising program

Outstanding written and verbal communication skills, great phone etiquette and elevated speech

Proactive personality and self-motivator

Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment

Proven to be organized, methodical, rigorous

Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly

Team player able to develop great relations with co-workers

55/60+ WPM typing speed

Second language a plus  ( French, Spanish, Mandarin...)

Keywords: BBSI, San Bernardino , Data Entry/Customer Service, Other , San Bernardino, California

Click here to apply!

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