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Help Desk Analyst II

Company: Robert Half
Location: San Bernardino
Posted on: November 21, 2020

Job Description:

Description Join the team at Robert Half Technology with this Help Desk Analyst Opportunity You'll be right for this position if you have a can-do attitude and are looking to be part of a highly motivated team. Service Desk Analysts represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. This position could certainly have duties including creating knowledge articles and arranging training for other Service Desk Analysts when needed. This is the perfect job for you if you want work where you will spend most of your time handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. It is also important for you to understand how your role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives. This position absolutely must understand Incident, Problem, Change Management and other processes. It is also important for you to understand how these processes work together to provide superior support and high availability of our business. If you can cover alternative shifts when needed, you will be successful at this Analyst job. This position requires a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. A company in the Manufacturing field has an opening for a short-term temporary opportunity. This Help Desk Analyst II opportunity will be located in the Ontario, California area and will be a short-term temporary position. Your responsibilities - Provide guidance to Tier 1 support and team members - Meet and exceed SLA standards Close tickets in a timely manner, while upholding customer service standards - Maintain hardware and peripherals Responsible for upgrading and replacing computer parts handle documentation and asset inventory - You might be good at this job if you believe you can facilitate user account management by handling onboarding, change and departure processes - Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc. - Troubleshoot end user issues Provide root-cause analysis on various web and mobile applications handle escalated tickets relating to servernetwork related issues - Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment FOR IMMEDIATE CONSIDERATION FOR THIS HELP DESK ANALYST II POSITION, PLEASE EMAIL YOUR RESUME DIRECTLY TO Requirements TOP MUST HAVES - Can work independently with minimal supervision - Ability to analyze complex business problems, propose effective solutions and understand and apply business vision and direction - Excellent communication skills (written and verbal) - Critical thinking, problem solving, ability to work independently - PC desktopworkstations experience - Windows Workstation experience - Workstation Hardware experience - Expertise in Network Printers - Solid understanding of Network Printers - This position requires a combination of superior customer service skills and technical aptitude - This position will be best given to a person with ITIL certification - Working knowledge in one or more programming or scripting language - Ability to multitask and communicate well with individuals of all backgrounds - 5 years of experience supporting desktopserver operating systems and technologies such as Active Directory, DNS, Exchange and VMware - You might be a good fit for this position if you have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems FOR IMMEDIATE CONSIDERATION FOR THIS HELP DESK ANALYST II POSITION, PLEASE EMAIL YOUR RESUME DIRECTLY TO Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities - fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets. From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE's "Most Admired Companies" list every year since 1998. Download our mobile app to take your job search on the go Contact your local Robert Half Technology office ator visit www.roberthalf.comjobstechnology to apply for this job now or find out more about other job opportunities. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. 2020 Robert Half Technology. An Equal Opportunity Employer MFDisabilityVeterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use httpswww.roberthalf.comterms-of-use .

Keywords: Robert Half, San Bernardino , Help Desk Analyst II, Other , San Bernardino, California

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