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Returns Coordinator

Company: Bobs Discount Furniture
Location: San Bernardino
Posted on: November 20, 2020

Job Description:

Returns Coordinator

The primary function of this role is maintaining real time system accuracy during delivery team release. A Returns Coordinator also maintains an open flow of communication between Delivery Managers, Depots, Customer Care, Returns and WMS Operations, supporting a cooperative Management Team to address and resolve interdepartmental issues. A Returns Coordinator will also provide support for administrative functions as needed. Open to remote locations.

Responsibilities:

  • Log and perform SAP ER1/EW1 adjustments in real time while releasing delivery teams using updated release procedures
  • Log and review store / accounting requests to PGI / PGR documentation.
  • Maintain an open dialog with depots addressing discrepancies, held merchandise, go-backs and other critical issues to increase accuracy and visibility of merchandise and customer satisfaction.
  • Sustain working knowledge of all procedures and policies for system interface and customer account management.
  • Provide regular feedback to Returns Coordination Lead/Manager.
  • Performs other duties and participates in special projects as required.

    Preferred Skills:
    • Multi-tasking competing priorities
    • Detail oriented and accurate
    • Strong verbal/written communication and organizational skills
    • Working knowledge of Excel (SAP desired but not necessary)
    • Good problem solving skills
    • Demonstrated ability to quickly recognize and diagnose trend and patterns in inventory transaction data
    • Must be able to work flexible hours determined by the needs of the department including weekends and evenings

      Decision Making Responsibilities: All decision making responsibilities are under the direct supervision of the Returns Coordination Manager. Work is performed within standard practices with limited opportunity for un-reviewed decision making.

      Financial Responsibilities: This position will affect customer accounts. Review and changes to a customer's account may be determined by the Coordinator and must conform to guidelines approved by Returns Coordination Manager.

      Supervisory Responsibilities: This position does not have direct supervisory responsibilities. May provide routine information and support to less experienced staff.

      Training: This position will be provided with on the job training in addition to more departmental or Company training as needed.

      ADA Job Description Percentage of Workday
      Stand 8%
      Walk 10%
      Sit 80%
      Climb 0%
      Stoop, kneel, crouch or crawl 0%
      Lift and/or Move- Indicate in pounds 2% (no more than 25 lbs)

      Shifts: Full time - Typically Tuesday thru Saturday (Possible Monday/Sunday as business needs) 8.5 hour shift, between hours of 11:30am and 12:00am, Overtime as needed. Flexibility within shift hours is a must.

      Bob's Discount Furniture is proud to be an Equal Opportunity Employer and is committed to reasonably accommodating qualified persons with disabilities to enable them to perform the essential duties of their position.

Keywords: Bobs Discount Furniture, San Bernardino , Returns Coordinator, Other , San Bernardino, California

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