SanBernardinoRecruiter
the smart solution for San Bernardino jobs

Call Center Supervisor -

Location: San Bernardino
Posted on: June 8, 2018

Job Description:

Job Summary

Supervise Customer Service Representatives and administrative activities.



Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Other minor duties may be assigned and may vary by location.

? Provides day-to-day management and support to customer service staff.

? Oversees personnel needs of the customer service department including selecting, coaching, and training employees and evaluating employee performance. Provides input into termination, compensation, and promotion decisions.

? Monitors and evaluates customer service performance. Identifies operational issues and process improvements, and implements strategies to improve performance.

? Monitors call center schedules, training time and performance forecasts to ensure service levels remain at or above set goal.

? Evaluates customer feedback through various channels. Identifies process improvements and implements performance improvement mechanisms.

? Communicates and enforces company policies and procedures and develops and implements customer service performance standards.

? Mentors Lead Customer Service Representatives and provides guidance to continue growth in customer service organization.

? Determines training needs and establishes programs.

? Compiles all customer service reporting requirements. Develops and analyzes budgets, reports, and financial data.

? Investigates and resolves escalated customer service inquiries.

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , San Bernardino, Call Center Supervisor -, IT / Software / Systems, San Bernardino, California

Click here to apply!

Didn't find what you're looking for? Search again!


I'm looking for
in category
within


Other IT / Software / Systems Jobs


Engineer Software 2
Description: At Northrop Grumman we develop cutting-edge technology that preserves freedom and advances human discovery. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological (more...)
Company: Northrop Grumman
Location: Redondo Beach
Posted on: 06/18/2018

Field Service Manager - Test Equipment - Western Region
Description: Description: br The Service Manager is responsible for the day-to-day management of in-house and field service and support activities in the Western Region west coast and intermountain west . The Service (more...)
Company: Job Juncture
Location: Los Angeles
Posted on: 06/18/2018

Software Engineer - CM 3/4
Description: Northrop Grumman Mission Systems sector is seeking a Software Engineer to join our diverse team in the Protected SATCOM area. br br Responsibilities include: Develop and maintain software configuration (more...)
Company: Northrop Grumman
Location: Redondo Beach
Posted on: 06/18/2018


CNC PROGRAMMER/OPERATOR
Description: RESPONSIBILITIES AND DUTIES: Programs and operates mill and late CNC machines according to technical specifications Checks parts to maintain quality production Performs regular manual tasks Insures that (more...)
Company: Express Employment Professionals- West Hills
Location: Los Angeles
Posted on: 06/18/2018

Marketing/Database Coordinator for Top Producing Real Estate Team!
Description: We have an immediate need for a talented, creative, and organized Marketing/Database Coordinator to join our team If you have experience in creating amazing and innovative marketing pieces using Adobe (more...)
Company: KW/PRG
Location: San Diego
Posted on: 06/18/2018

Full stack software engineer
Description: Let companies apply to you,
Company: Hired
Location: Long Beach
Posted on: 06/18/2018

Requirements and Technical Baseline Database Administrator - Data Mana
Description: At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems in air and space that impact people ----------s lives around the world today, and for generations to come. (more...)
Company: Northrop Grumman
Location: Redondo Beach
Posted on: 06/18/2018

In-Home Usage Tester (Product Tester from home) Part-time
Description: American Consumer Panels reg , located at One World Trade Center, 285 Fulton St., Suite 8500 New York, NY, 10007, is looking to fill the position listed below nationwide : br br In-Home Usage Tester (more...)
Company: American Consumer Panels
Location: San Diego
Posted on: 06/18/2018

Documentum Developer
Description: Hello, Hope you are doing well. This is Swaroop from Keylent Inc We have an Urgent opening on Documentum position at Los Angeles-CA Skill set : Documentum Job Location : Los Angeles-CA Rate
Company: keylent inc
Location: Los Angeles
Posted on: 06/18/2018

SAP EAM Consultant
Description: Must Have Skills SAP EAM SAP Work Management Office 365 Nice to have skills SAP EAM SAP WM Detailed Job Description Should be proficient
Company: EApps Tech
Location: Rosemead
Posted on: 06/18/2018

Log In or Create An Account

Username:
Password:
 

Forgot password?


Find us on Facebook

Find us on LinkedIn

Get the latest California jobs by following @recnetCA on Twitter!

San Bernardino RSS job feeds