the smart solution for San Bernardino jobs

Customer Service / Troubleshooting

Location: San Bernardino
Posted on: May 24, 2018

Job Description:

Technical Department Associate/Customer Service

Pays Up To $35K DOE


The position is an inside customer service role supporting distributors, contractors and end users in regard to technical support, mechanical installation recommendation and product warranty claims.

The employee will also handle non-warranty field service diagnosis and communicate a technical resolution of the issue to the end-user or mechanical contractor.

Make discretionary judgments on monetary claims that are out of warranty and limit the company's exposure on non-warranted product claims. Negotiate on the company's behalf to settle customer disputes.

Fully understand the warranty claim process to include documentation, parts replacement, and approval of submitted labor rates and other associated claim amounts. Negotiate on behalf of the company when claims are excessive and unreasonable.

Communicate with the engineering department by documenting technical information that is gathered during warranty claims and technical assistance inquiries.

Address technical complaints, application requirements and any installation questions to ensure that proper installation instructions are understood and followed by the installer.

This position calls for an individual who enjoys a fast pace work environment, enjoys helping people, is customer service savvy, a problem solver, mechanical aptitude and conflict resolution are also attributes that are required.


100% employer paid Health care benefits. One week/year paid vacation. 401k match up to 4% after one year employment . We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , San Bernardino, Customer Service / Troubleshooting, IT / Software / Systems, San Bernardino, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other IT / Software / Systems Jobs

In-Home Usage Tester (Product Tester from home) Part-time
Description: American Consumer Panels reg , located at One World Trade Center, 285 Fulton St., Suite 8500 New York, NY, 10007, is looking to fill the position listed below nationwide : br br In-Home Usage Tester (more...)
Company: American Consumer Panels
Location: San Diego
Posted on: 06/18/2018

Field Service Manager - Test Equipment - Western Region
Description: Description: br The Service Manager is responsible for the day-to-day management of in-house and field service and support activities in the Western Region west coast and intermountain west . The Service (more...)
Company: Job Juncture
Location: Los Angeles
Posted on: 06/18/2018

Engineer Software 2
Description: At Northrop Grumman we develop cutting-edge technology that preserves freedom and advances human discovery. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological (more...)
Company: Northrop Grumman
Location: Redondo Beach
Posted on: 06/18/2018

Full Stack Developer - San Diego
Description: Who we are: is a place to explore potential and strengthen your skillset.We are a close-knit team of innovators, trail-blazers and collaborators striving to accomplish unified goals.Our tribe knows (more...)
Company: Underground Elephant
Location: San Diego
Posted on: 06/18/2018

Earn 800-1200 Weekly as a Health Rep working from Home. Computer and Phone are a must
Description: Comprehensive full training is provided and an excellent
Company: Jumpstart consult
Location: Downey
Posted on: 06/18/2018

Documentum Developer
Description: Hello, Hope you are doing well. This is Swaroop from Keylent Inc We have an Urgent opening on Documentum position at Los Angeles-CA Skill set : Documentum Job Location : Los Angeles-CA Rate
Company: keylent inc
Location: Los Angeles
Posted on: 06/18/2018

Java/J2EE Lead Software Engineer, Vice President
Description: Join a financial group that s as committed to your future as you are. At MUFG, we share a vision for our future, we share our successes, and we strive to bring out the best in each other in everything (more...)
Company: MUFG
Location: San Diego
Posted on: 06/18/2018

Full stack software engineer
Description: Let companies apply to you,
Company: Hired
Location: Long Beach
Posted on: 06/18/2018

Description: RESPONSIBILITIES AND DUTIES: Programs and operates mill and late CNC machines according to technical specifications Checks parts to maintain quality production Performs regular manual tasks Insures that (more...)
Company: Express Employment Professionals- West Hills
Location: Los Angeles
Posted on: 06/18/2018

Software Engineer - CM 3/4
Description: Northrop Grumman Mission Systems sector is seeking a Software Engineer to join our diverse team in the Protected SATCOM area. br br Responsibilities include: Develop and maintain software configuration (more...)
Company: Northrop Grumman
Location: Redondo Beach
Posted on: 06/18/2018

Log In or Create An Account


Forgot password?

Find us on Facebook

Find us on LinkedIn

Get the latest California jobs by following @recnetCA on Twitter!

San Bernardino RSS job feeds