Fiber Network Field Tech
Company: Frontier Communication
Location: San Bernardino
Posted on: June 18, 2022
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Job Description:
Title: Fiber Network Field Tech Location: 1796 N. I Street, San
Bernardino, CA Headcount: 1 Union: CWA 9400/4 Internal Posting:
4/6/22 to 4/13/22 PLEASE NOTE: This position will be filled using
1st & 2nd considerations only. Summary Responsible for tasks
assigned by the Company in connection with service order and repair
activity on fiber network facilities between and including the
customer-serving terminal and into the customers premise, as well
as installation activity at the fiber hub. These tasks may include,
but not be limited to, installation and maintenance of voice and
data and video equipment and/or service at the customer premise, in
addition to providing revenue enhancing offers to the customer.
Perform other duties as required. General Duties Duties include,
but are not limited to, the following: A. Installs, removes,
rearranges, programs, tests, troubleshoots and maintains fiber
network services. B. Installs and configures routers, set top
boxes. May assist with installation of PC software as needed and
ensure proper configuration of the customers PC. Interacts with the
Fiber Solution Center as needed. May install appropriate inside
wire/cable (such as Cat 5E, Coaxial cable). C. Installs, maintains
and repairs outside and inside fiber equipment/facilities including
inside wiring and fiber jumpers at the distribution hub. Activates
the ONT. D. Interfaces with customer to negotiate the placement of
equipment, may assist with account registration, e-mail, and web
access, and training the customer on how to use the new equipment.
Ensures the customer is satisfied with the work that has been done.
Responds to inquiries and provides follow-up. E. Interprets
schematic work order drawings to determine job specifications and
installation needs. Orders and/or obtains required equipment.
Effects problem solving where appropriate. F. Utilizes various test
equipment to analyze equipment trouble and takes appropriate
maintenance action. G. May be required to perform other duties of
the Customer Service Technician II classification. H. May be
required to perform additional duties and tasks as required by the
Company. Basic Qualifications A. Tests Results obtained in standard
tests for this position must meet minimum requirements established
by the Company, in accordance with Company policy. B. Experience
Management will designate the experience level for each vacancy.
First consideration will be given to an individual who has
successfully held the position of Fiber Network Field Technician,
presently holds the title of Customer Service Technician II or who
possesses the equivalent experience (i.e., other telecommunications
company experience). Second consideration will be given to an
individual who in the last ten (10) years has successfully held the
position of Customer Service Technician I, Customer Service
Technician II, Customer Service Technician III or Special Equipment
Installer, or who possesses the equivalent experience (i.e., other
telecommunications company experience). Third consideration will be
given to an individual who in the last ten (10) years has
successfully held the position of Cable Splicer, Communications
Specialist, Customer Engineer-Data Applications, Internal
Communications Technician, Public Access Sales Technician,
Collector Maintainer, Senior Communications Specialist, or who
possess the equivalent experience (i.e., other telecommunications
experience). Fourth consideration will be given to an individual
who in the last ten (10) years has successfully held the position
of Buried Service Wire Technician, Equipment Installer, Equipment
Maintainer, Frame Worker, Line Worker, Plant Construction
Installer, or who possess the equivalent experience (i.e., other
telecommunications company experience). If there are no individuals
who meet the criteria outlined above, consideration will be given
to all other individuals. C. Medical No medical limitations which
prohibit the individual from performing the essential functions of
the job. Reasonable efforts will be made to accommodate disabled
individuals. D. Must possess, at time of appointment, a valid
California class C drivers license and, if required at the assigned
job site, must demonstrate proficiency in the operation of a
vehicle equipped with standard (manual shift) transmission. E.
Legally required Criminal Records Check Employee will be required
to be fingerprinted and pass the Department of Justice criminal
records screening process in order to ensure that the employee has
never been convicted of a felony, and is not the defendant in a
pending criminal proceeding with respect to an arrest for any
serious or violent felony (as defined in the California Education
and Penal Codes). The Department of Justice will continuously
monitor the employees criminal record while the employee is
employed in this position, and the employee shall be required to
pass such continuous screening in order to retain this position. F.
Must possess the ability to perceive difference in colors. G. Must
possess the ability to distinguish audible tones/levels. H.New
hires must be fully vaccinated against COVID-19 by their start date
with the company (or have been granted a religious or medical
exemption accommodation). PLEASE NOTE: This position will be filled
using 1st & 2nd considerations only. Required Preferred Job
Industries Customer Service
Keywords: Frontier Communication, San Bernardino , Fiber Network Field Tech, IT / Software / Systems , San Bernardino, California
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