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Customer Service / Troubleshooting

Location: San Bernardino
Posted on: May 6, 2021

Job Description:

Technical Department Associate/Customer Service


Pays Up To $35K DOE



Duties:


The position is an inside customer service role supporting distributors, contractors and end users in regard to technical support, mechanical installation recommendation and product warranty claims.



The employee will also handle non-warranty field service diagnosis and communicate a technical resolution of the issue to the end-user or mechanical contractor.



Make discretionary judgments on monetary claims that are out of warranty and limit the company's exposure on non-warranted product claims. Negotiate on the company's behalf to settle customer disputes.



Fully understand the warranty claim process to include documentation, parts replacement, and approval of submitted labor rates and other associated claim amounts. Negotiate on behalf of the company when claims are excessive and unreasonable.



Communicate with the engineering department by documenting technical information that is gathered during warranty claims and technical assistance inquiries.



Address technical complaints, application requirements and any installation questions to ensure that proper installation instructions are understood and followed by the installer.



This position calls for an individual who enjoys a fast pace work environment, enjoys helping people, is customer service savvy, a problem solver, mechanical aptitude and conflict resolution are also attributes that are required.



BENEFITS:


100% employer paid Health care benefits. One week/year paid vacation. 401k match up to 4% after one year employment . We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , San Bernardino , Customer Service / Troubleshooting, IT / Software / Systems , San Bernardino, California

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