Technical Department Associate/Customer Service
Pays Up To $35K DOE
The position is an inside customer service role supporting
distributors, contractors and end users in regard to technical
support, mechanical installation recommendation and product
The employee will also handle non-warranty field service diagnosis
and communicate a technical resolution of the issue to the end-user
or mechanical contractor.
Make discretionary judgments on monetary claims that are out of
warranty and limit the company's exposure on non-warranted product
claims. Negotiate on the company's behalf to settle customer
Fully understand the warranty claim process to include
documentation, parts replacement, and approval of submitted labor
rates and other associated claim amounts. Negotiate on behalf of
the company when claims are excessive and unreasonable.
Communicate with the engineering department by documenting
technical information that is gathered during warranty claims and
technical assistance inquiries.
Address technical complaints, application requirements and any
installation questions to ensure that proper installation
instructions are understood and followed by the installer.
This position calls for an individual who enjoys a fast pace work
environment, enjoys helping people, is customer service savvy, a
problem solver, mechanical aptitude and conflict resolution are
also attributes that are required.
100% employer paid Health care benefits. One week/year paid
vacation. 401k match up to 4% after one year employment . We are an
equal employment opportunity employer and will consider all
qualified candidates without regard to disability or protected