Technical Support Administrator

Company: Multiquip Inc.
Location: San Bernardino
Posted on: January 15, 2020

Job Description:

It's not Business, it's PersonalMultiquip is one of the largest, diversified manufacturers and suppliers of excellent quality products. Multiquip's comprehensive product portfolio includes light to medium construction equipment, power generators, and lighting.Join our team! Technical Support Administrator is responsible for assisting the service team with routine documentation and administrative task. Communications with the team will occur electronically, some interaction will occur over the phone. This is a full time/temporary position only. --- Create and track FSM work orders through SAP and SharePoint--- Coordinate ASC contract renewals through SysAid helpdesk and DocuSign --- Runs reports as needed--- Organizes content in the appropriate SharePoint directory , renames and tags files to facilitate searching--- Edits FSM contact maps, works with FSM's for territory line maps for service website--- Edits ASC contact information, addresses and map coordinates on service website--- Archive manual clean up, retype handwritten notes into searchable format--- Assist with creation of service related documentation to meet deadlines--- Works with office departments providing clerical support for special projects--- Compliance with all departmental and company-wide policies and procedures--- Performs other duties that may be assigned.Education High School Degree; and 3+ years of exceptional customer service experience with one to two years of parts/technical experience highly preferred. Work Experince Knowledge of SAP data management software a plusOutstanding listening, written, and verbal communication skills; Thoroughness and attention to detailComputer literate: Microsoft Windows 10, SharePoint, Office (Outlook, Word and Excel primarily)Ability to multi-task effectively and with a sense of urgency, sometimes under stressAbility to read and interpret documents such as rules, operating and maintenance instructions, manuals, and diagrams.Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Multiquip provides competitive pay and benefits and supports our employees through our values of safety, integrity and respect. Employment is subject to pre-employment physical, drug-screening and background investigation. E-Verify () is used to verify a candidates' legal right to work in the U.S. Multiquip Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will received consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected class.

Keywords: Multiquip Inc., San Bernardino , Technical Support Administrator, IT / Software / Systems , San Bernardino, California