Customer Service Representative 2 / Wells Fargo Home Mortgag
Company: Wells Fargo
Location: San Bernardino
Posted on: January 5, 2019
Job DescriptionAt Employer, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Employer. It all begins with outstanding talent. It all begins with you.Consumer Lending is an industry leader in supporting homeowners and consumers. Our group includes Home Lending, Personal Lending, and Employer Auto, and the professional services teams that partner with these businesses. Our foundation for success can be summarized in three beliefs: Our product is service. Our value added is financial advice and guidance. Our competitive advantage is our people. We've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.Join the #1 Mortgage originator and servicer (Source: Inside Mortgage Finance)Our Mortgage team supports the nation's leading originator and servicer of residential mortgages.Start a rewarding career with Employer today! As a Customer Service Representative 2 you will have exposure to a variety of responsibilities, people and experiences in a professional call center work environment - that's part of the fun! Imagine yourself working in a fast-paced call center where you will have the opportunity to provide outstanding service and make a difference in the lives of our Home Mortgage customers!Duties include: Responsible for taking inbound calls from home mortgage customers and placing outbound calls as needed Researching and resolving routine to moderately complex problems and inquiries Processing routine to complex customer transactions and account maintenance Offering or recommending products based on customer needs May generate reports and/or complete project work as neededWELLS FARGO OFFERS GREAT CAREER ADVANCEMENT OPPORTUNITIES! Progressive Career Path: Customer Service Rep 2, Customer Service Rep 3, Customer Service Rep 4, Customer Service Rep 5, Customer Service Team Lead, Supervisor, and Manager! Salary: Highly competitive salary! 401k: 6% company match! Paid Time Off: 18 days of Paid Time off PLUS 10 paid Holidays! SHARE Team Member Referral Program: Earn a $1,000 bonus for referring friends and family! Additional Benefits: Medical, Dental, Vision, Tuition Reimbursement, Free Parking, Cell Phone Discounts, and so much more!Training Schedule: Monday, 1/21/19 from 8am-5pm, Monday-Friday for approx. 8-12 weeksShift Available: 11am-8pm (eligible for shift differential) Monday-Friday with rotational Saturday shift from 8am-2pm(Shifts are determined based on business needs)IMPORTANT INFORMATION: A PRE-EMPLOYMENT ASSESSMENT IS REQUIRED FOR THIS POSITION AFTER SUBMITTING YOUR APPLICATION, PLEASE MONITOR YOUR E-MAIL FOR FUTURE COMMUNICATIONS Once your application is received, Employer will make initial contact with you via e-mail Please ensure your contact information (e-mail address and phone number) is current in your Employer Jobs Profile If your contact information has changed, please update prior to applying to this position Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with EmployerThis position requires compliance with all mortgage regulatory requirements and Employer's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.Required Qualifications1+ year of experience interacting with customersDesired QualificationsAbility to effectively listen and elicit informationExcellent verbal, written, and interpersonal communication skillsBasic Microsoft Office skillsAbility to navigate multiple computer systems, applications, and utilize search tools to find informationAbility to troubleshoot common computer problemsBilingual speaking proficiency in Spanish/EnglishAbility to meet or exceed business goals and objectives, while fostering a team atmosphereExperience resolving and working through escalated and complex customer issuesAbility to execute in a fast paced, high demand, environment while balancing multiple prioritiesAbility to work effectively in structured but flexible, adaptable and changing, call center environmentOther Desired Qualifications Relevant military experience is considered for veterans and transitioning service men and women Ability to sit for extended periods of time wearing a telephone headset Knowledge and/or experience with Employer Home Mortgage products and services Knowledge and/or experience with Employer Home Mortgage servicing software and/or systems HS Diploma or equivalentJob ExpectationsMust be able to attend full duration of required training periodWillingness to work on-site at stated location on the job openingAbility to work nights, weekends, and/or holidays as needed or scheduledThis position requires compliance with all mortgage regulatory requirements and Employer's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.Salary InformationThe salary range displayed below is based on a Full-time 40 hour a week schedule.CA-San Bernardino: Min: $31,200 Mid: $37,400Street AddressCA-San Bernardino: 1003 E Brier Dr - San Bernardino, CADisclaimerAll offers for employment with Employer are contingent upon the candidate having successfully completed a criminal background check. Employer will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Employer is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. Associated topics: agent, clerk, client service, customer care associate, customer service associate, platform support, product support, service agent, support, system support
Keywords: Wells Fargo, San Bernardino , Customer Service Representative 2 / Wells Fargo Home Mortgag, Hospitality & Tourism , San Bernardino, California
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