Team Lead
Company: San Diego
Location: San Diego
Posted on: April 3, 2026
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Job Description:
Full-time Description The Team Lead (TL) position at Red Door
Escape Room in San Diego is an entry to the first level of
leadership at Red Door. Leading from the front lines of operations,
TL’s are the closest with guests and the most accessible point of
contact to the team. They focus on delivering 6-star experiences
for our guests, making sure the team is on-point during operational
hours, assisting with training, and maximizing downtime by
improving the location’s health and leading the staff through task
delegation. Our TL's are not only experience coordinators but also
represent the joyful face of our company. They are customer service
experts and are responsible for creating clear lines of
communication for our customers. Team Leads bring a positive spirit
and radiate a welcoming presence to anyone who walks through our
doors. The Team Lead will own these main areas: (1) Total Guest
Service (2) Day-to-Day & Events & Coordination (3) Game Master and
new hire training Responsibilities include, but are not limited to:
Full mastery over all products offered in the store, including Game
Show Studio Ownership over guest communication (phone calls,
emails, review responses etc) Thoroughly understanding, explaining,
and enforcing booking / cancellation policies. Coordinating start
times and events with the Game Master staff Welcoming groups with
hospitality / hotel level service Selling merchandise / recording
inventory, General guest service i.e. answering questions, making
bookings through phone calls or walk-ins, planning and hosting
birthday parties or corporate events, handling email correspondence
etc. Problem-solving issues efficiently Maintaining the cleanliness
/ organization of the front lobby and work space. Requirements Key
Qualifications: Customer service oriented Enthusiastic and positive
attitude Strong organizational skills – able to maintain a schedule
Strong interpersonal communication skills and the ability to
articulate clearly Has strong attention to detail Punctual and
responsible Possesses a team player mentality Works well in a
fast-paced environment Comfortable with responding to & receiving
business calls/bookings Ability to problem-solve effectively Basic
knowledge and understanding of computers Able to learn and work our
booking software Willing to grow and learn in various roles outside
of immediate position Available to work weekends & evenings
Available to work a minimum of 32 hours per week Must be 18 years
of age or older Salary Description $19.25 Hourly
Keywords: San Diego, San Bernardino , Team Lead, Hospitality & Tourism , San Diego, California
