Shift Leader
Company: 1028 - Dave's Hot Chicken - San Bernadino
Location: San Bernardino
Posted on: June 19, 2022
Job Description:
Job Description
SummaryThe Shift Leader is responsible and accountable for all
restaurant activities while on duty. The Shift Leader will work
with therestaurant management team to ensure all activities are
consistent with and supportive of the restaurant's business plan.
They will ensure all Team Members are performing their job
responsibilities and meeting expectations.
DutiesThe Shift Leader supervises fellow coworkers while they work,
monitor their performance, ensure they comply with company and
safety policies, and delegate tasks appropriately.
In addition, they:
- Follow the steps outlined in the DHC Training Program to learn
and train new skills, duties, and responsibilities
- Communicate to their immediate supervisor when additional
training guidance and practice is needed
- Effectively and consistently does required Ops Walks and
Q&A checks to correct areas of opportunity
- Organize shift schedules for Team Members and monitor
attendance, tardiness and time off
- Assign duties to specific employees based on role and
skills
- Understand how each job responsibility impacts guests,
employees, and overall restaurant operations
- Greet guests, record orders, and serve food and beverages with
a consistently positive and helpful attitude, including
- answering questions
- Ensure Team Members work together with their co-workers to
prepare items on the Dave's Hot Chicken menu while
- following cooking instructions, safety procedures, and sanitary
requirements
- Use specific kitchen machinery/equipment such as ice cream
dispensers, fryers, warmers, etc.
- Ensure restaurant cleanliness is conducted daily by delegating
the clearing of tables, sweeping and mopping floors,
- washing/sanitizing/disinfecting kitchen utensils and high
touch-point areas, and servicing restrooms
- Handle guests' concerns and complaints professionally and
calmly to resolve problems according to restaurant policy
- Maintain a neat and tidy appearance by wearing a uniform and
adhering to the uniform policy
- Are performance-oriented and performance driven; understand
performance expectations and are aware of performance
- results
- Provide direction/supervision/ feedback for Team Members to
maintain levels of high productivity and team morale
- Communicate Team Member work performance to the restaurant
management team and appropriately address
- performance issues
- Train new and current team members on tasks
- Balance cash drawers and prepare cash deposits as assigned by
the restaurant management team
- Abide and enforce to the rules and direction given by the
restaurant management teamJob ExpectationsThe Shift Leader performs
leadership, management and organization tasks to ensure team
members work efficiently and effectively during their shift.
In addition, they:
- Effectively plan, organize, and implement all daily operational
routines and activities
- Complete all required administrative duties and daily paperwork
including required checklists
- Supervise and perform closing and/or opening activities as
directed by the restaurant management team
- Establish an environment of trust to ensure honest, open, and
direct communication
- Role model and set a positive example for the entire team in
all aspects of business and personnel practices
- Ensure that they and all Team Members abide by company policies
and directives
- Follows all company guidelines for food and cash controls;
follows all cost control guidelines to maintain and minimize
- restaurant costs; properly uses all products, supplies, and
equipment facilities
- Support the goals, decisions, and directives of the restaurant
management team and is not insubordinate
- Contributes to the restaurant's success by accomplishing the
expected work during each shift consistently
- Communicate effectively with team members and management to
resolve any interpersonal issues as neededRequirements
- Current student or high school diploma/GED preferred
- Must be at least 18 years old and fluent in English
- Certified in all stations following the DHC Training
Program
- Flexibility to work nights, weekends, and holidays
- Ability to stand for long periods of time and work in a
fast-paced environment
- Positive attitude while conducting any and all duties
- Commitment to guest satisfaction
- Effective communicator with co-workers and the restaurant
management teamTransportation & accessibility
- Must have reliable transportation to work, a driver's license
and proof of insurance
- Must have telephone or other reliable method of communicating
with supervisor and co-workersHours
- Must be able and willing to work flexible hours including
opening and closing shifts
- This includes working weekends/nights and holidays whenever
necessarySkills & Abilities
- Ability to delegate tasks
- Excellent time management, organizational and planning
skills
- Strong people/guest service skills
- Ability to look at the restaurant operations from a guest's
point of view
- Ability to take initiative and solve problems
- Able to stand for long periods of time
- Able to bend and stoop
- Able to work around heat
- Able to work around others in close quarters
- Able to lift 50-75 lbs. comfortably We use eVerify to confirm
U.S. Employment eligibility.
Keywords: 1028 - Dave's Hot Chicken - San Bernadino, San Bernardino , Shift Leader, Hospitality & Tourism , San Bernardino, California
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