Front Desk Clerk at Baymont Inn

Company: Hitek Development Inc
Location: Barstow
Posted on: November 18, 2021

Job Description:

Job Description If you have a positive attitude and eagerness to learn, then apply for a Front Desk Clerk position here at Baymont by Wyndham on Historic Route 66 in Barstow JOB OVERVIEW: Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures. DUTIES AND RESPONSIBILITIES: Welcome guests in a friendly, prompt and professional manner. Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner. Up-sell rooms where possible to maximize hotel revenue. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank. Issue, control and release guest safe-deposit boxes. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Promote team work and quality service through daily communications and coordination with other departments. Perform other duties as assigned including housekeeping/laundry, guest room tours, concierge services, special guest requests, etc. What we need from you Qualifications and Requirements: High School diploma or equivalent. Some college preferred. Must speak fluent English. Other languages preferred. This job requires ability to perform the following: Standing up for long period of time behind the desk and front office areas Carrying or lifting items weighing up to 50 pounds Handling objects, products and computer equipment Use a keyboard to operate various property management and reservations systems, etc Other: Communication skills are utilized a significant amount of time when interacting with guests and employees. Reading and writing abilities are utilized often. Basic math skills are used frequently. Problem solving, reasoning, motivating and training abilities are often used. You will be required to work nights, weekends, and/or holidays. Apply in person at 1861 W Main St, Barstow

Keywords: Hitek Development Inc, San Bernardino , Front Desk Clerk at Baymont Inn, Hospitality & Tourism , Barstow, California