Clinic Manager
Company: UNICARE COMMUNITY HEALTH CENTER, INC.
Location: San Bernardino
Posted on: June 18, 2022
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Job Description:
Job Summary
This position oversees the performance, daily operations, programs,
and activities of the clinical practice staff at a single Unicare
location. Supervises staff, site, and operational complexities at a
level assigned for this position. Under the direction of the Chief
Administrative Officer and Executive Vice President, the Clinic
Manager will be a key member of the Medical respite team.
Clinic Manager Duties
On-site management of all front office, back office and clinical
care staff.
Supervision of patient scheduling, registration, financial
counseling, medical records, billing, collections and data
entry.
Ordering all supplies needed for the clinic operations in a timely
fashion.
Ensuring vaccines are kept in stock, in a compliant manner in
accordance with VFC guidelines.
Ensure front office processes are followed, including but not
limited to, insurance verification, data entry, sliding fee scale
implementation, co-pay and cash payment processes.
Assess employee performance.
Delegates responsibilities within the clinic staff.
Oversee billing and collections for designated locations.
Verify daily cash logs and reconciliations for accounts on a daily
basis.
Arranges for routine/emergency maintenance of the clinic.
Continuous training of both front and back offices on protocols,
policies, procedures, systems and all other guidelines as shared by
administration.
Develops, updates and maintains front desk policies and procedures
for eCW.
Coordinate and develop inter-office relationships.
Maintain the provider schedules as identified by administration in
eCW.
Ensuring patient encounters are completed within 48 hours of
patients being seen for appropriate billing to be completed.
Supporting initiatives to increase the quality of care in the
clinic as well as patient access to care.
Manages productivity within specified department(s); minimum target
is 100%; meets targets set in assigned area. Conform with and abide
by all regulations, policies, work procedures and instructions.
Work closely with other administrative staff on areas of related
responsibility.
Immediately report any problems or unusual occurrences to
supervisor.
Attends in-services and departmental meetings as scheduled.
Maintaining patient-centered, HIPAA-compliant processes.
Manages performance and ensures 100% of all required performance
appraisals are completed.
Ensuring that patients receive the highest quality care.
Maintain the provider schedules as identified by administration.
Schedules are kept up to date at all times.
Ensuring patient encounters are completed within 48 hours of
patients being seen for appropriate billing to be completed.
Support quality of care and improvement efforts as directed by the
QI committee.
Coordinate all facilities issues with COO.
Coordinate information technology related issues with the IT team
and CAO (if applicable).
Collaborate with the EVP for all vaccine and health insurance
related matters.
Anticipate, identify, and resolve challenges in order to fulfill
key corporate objectives and respond to the demand of change
management and initiate actions needed to plan, organize and
control team activities.
Ensure compliance with state and federal requirements for the
clinic setting.
Vaccines for Children program management, including but not limited
to all site audits and program adherence.
Liaison with the in reach & outreach services at each location.
Manages productivity within specified department(s); minimum target
is 100%; meets targets set in assigned area. Conform with and abide
by all regulations, policies, work procedures and instructions.
Ensure all the clinic licenses are up to date.
General Duties:
Ability to travel to all Unicare locations, as needed.
Occasional weekend availability during reporting season.
Provides coverage to the practice as needed.
Effectively interact with patients/customers with the understanding
of their needs for self-respect and dignity.
Address performance and/or behavior issues appropriately and
complete annual performance evaluations
Attend and participate in all required meetings and training
sessions.
Assist in any other duties or responsibilities as assigned.
Working Conditions
Non-Ionizing Radiation (microwaves, sun)
Hazardous Exposure (chemical [E.G. Latex] and infectious)
WORK SCHEDULE
Monday - Friday: Starting time varying between 8:00am - 9:00am and
ending time between 5:00pm - 6:00pm.
Required to work occasional Saturdays, as needed.
May travel to all Unicare Community Health Center clinics to work
or attend meetings as needed.
Professional Requirements
Adhere to dress code, appearance is neat and
Maintain patient confidentiality at all
Report to work on time and as
Maintain regulatory requirements, including all state, federal and
local
Represent the organization in a positive and professional manner at
all
Comply with all organizational policies and standards regarding
ethical business
Communicate the mission, ethics and goals of the
Participate in performance improvement and continuous quality
improvement
Qualifications and Experience
Clinic Managers must be able to think creatively and solve problems
promptly.
Must be able to work efficiently and have strong organizational and
managerial skills to handle the myriad duties required
Must be proficient in Excel, Word and Outlook. Excellent computer
skills.
Highly efficient in preparing documents, managing data and ability
to manage multiple projects simultaneously.
Must have excellent communication skills, oral and written.
Strong organizational skills with attention details.
Strong worth ethic to meet changes in responsibilities that will
take place daily.
Demonstrated ability to coach and mentor teams and individuals,
including job performance reviews.
Capacity to work independently and as a team player.
Management skills to interact with staff, provider(s), patients and
outside agencies.
Understand and adhere to the confidential requirements of UCHC.
Experience with electronic health records (EHR) required;
experience with eCW preferred
Maintain a high level of understanding of HIPAA, state and federal
regulations and guidelines, policies and procedures, and best
practice methods regarding maintenance of health records and health
information.
Strong trouble shooting and communication skills used for both
implementation and support of applications.
Training, Education and Licensure:
Bachelors preferred, plus four (4) years medical office experience
and direct supervisory experience. OR High School
diploma/equivalent plus twelve (12) years medical office experience
including three (3) years direct supervisory experience with
employee recruitment and discipline responsibilities
Three (3) years medical practice management experience. Five (5)
years' experience in a health care setting.
Experience in a medical environment or FQHC is also preferred.
Bilingual in Spanish, Chinese or Vietnamese preferred
Physical Requirements and Environmental Conditions
Pushing and pulling objects up to 25 lbs.
Frequent wrist, hand and finger dexterity to perform fine motor
function.
Full range of body motion including twisting body, pushing and
pulling
Position requires light to moderate work with 25 lb. maximum weight
to lift and
Position requires reaching, sitting down for long periods of time,
walking, bending, stooping, and handling objects with hands and/or
fingers, talking and/or hearing, and seeing.
PI180788117
Keywords: UNICARE COMMUNITY HEALTH CENTER, INC., San Bernardino , Clinic Manager, Healthcare , San Bernardino, California
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