Clinical Hospice Sales Liaison
Company: Brookdale Senior Living
Location: San Bernardino
Posted on: April 5, 2021
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Job Description:
Overview Make Lives Better Including Your Own. The happiness of
those we serve is dependent on the happiness of our associates, so
youll receive competitive compensation and a benefits package with
additional perks designed to make you smile. The work you do will
be challenging yet rewarding. But youll earn more than a paycheck;
you can enjoy opportunities to grow your career, as well as ongoing
programs catered to your health, financial, mental, and emotional
needs. Most of all, we believe you can find purpose, meaning, and
the chance to be a part of something bigger than yourself.
Veterans, transitioning active duty military personnel, and
military spouses are encouraged to apply. We believe that in order
to best serve our residents and patients, we need to first serve
our associates. One way we do that is through our benefits. Our
offerings include, but are not limited to: Full-time and part-time
associate benefits: 401(k) Retirement Savings Plan Benefit plan
package Employee Stock Purchase Program Pre-tax Commuter Benefit
Associate Compassion Fund Associate Discounts Identity theft
protection Pet savings and insurance plans Voluntary benefits
available Full-time associate benefits: Extensive Insurance Plans,
including medical, dental, vision, flexible spending account,
health savings account and more. Paid Time Off Adoption Benefit
Tuition Reimbursement Company-provided life insurance and
accidental death and dismemberment (AD&D) Voluntary STD and LTD
This is an incentive based position, which may include bonuses,
incentive, or commission plans. Responsibilities Responsible for
interacting and assisting with referrals from Brookdale Communities
and healthcare professionals in hospitals, home health agencies,
nursing homes, long term care facilities and physicians in private
practice. Participates in interdisciplinary team meetings and
weekly marketing meetings assigned by the Hospice Director and/or
the Hospice Sales Coach. Responsible for the overall coordination
of business development and education of patients, insurance
companies, physicians, hospitals, nurses, community resources,
other healthcare specialists and the local community. ---
Establishes relationships with referral sources such as physicians,
hospitals, long-term care facilities and assisted living
facilities.--- Ensures referral source lists are governed by
Brookdale and revised with approval of Division Vice President or
other designee.--- Apprises the Hospice Director or Sales Manager
on a predetermined basis of scheduled presentations.--- Prepares
and presents presentations of Brookdales various in-services to
referral sources and follows-up with the referral sources.---
Educates referral sources on the components of hospice care
services.--- Serves as a liaison between Brookdale and physicians,
hospitals, long-term care facilities, assisted living facilities
and all other referral sources to identify healthcare needs and
assist in meeting those needs through Brookdales various product
lines.--- Communicates frequently with each referral source to
ensure that the expectations of the referral source and the needs
of the patients are being met.--- Assists in identifying and
resolving any issue, dissatisfaction or problem that the referral
source is experiencing with Brookdales various sources.---
Evaluates, continually, Brookdales marketing strategies and advise
management on effective strategies and suggests any changes.---
Serves as Brookdales representative in the community to promote a
positive image of Brookdale and to promote interest in Brookdales
various home health and hospice services.--- Works closely with
Brookdale staff to coordinate necessary services for patients and
to promote communication between staff and the referral source.---
Pre-screens patients, when possible, referred by physicians,
hospitals, long-term facilities and assisted living facilities,
eligibility and status, when referral is contemporaneous with
discharge.--- Serves as a liaison between hospital and nursing
facility discharge planners by visiting patients, as requested, to
ensure a smooth transition to the patients home.--- Delivers plans
of care to physicians offices for signature, as appropriate, and
ensures timely return of such plans.--- Participates in
company-sponsored programs and meetings. This job description
represents an overview of the responsibilities for the above
referenced position. It is not intended to represent a
comprehensive list of responsibilities. An associate should perform
all duties as assigned by his/her supervisor. Qualifications
Education and Experience Bachelors Degree in Marketing, and/or
Licensed RN or LPN preferred. Minimum two years experience in sales
or marketing, preferably in a home health or hospice care company
or a minimum of three years of nursing experience; or therapist,
social worker, or medically trained equivalent, with experience in
social services coordination for patients with multiple, complex
medical and/or socioeconomic needs; or equivalent combination or
education and experience required. Certifications, Licenses, and
Other Special Requirements LPN/LVN Licensure preferred. Must have a
car with current insurance coverage and a valid drivers license.
Management/Decision Making Uses independent judgment to make
decisions based on precedents and established guidelines. Solves
problems using standard procedures and precedents. Knows when to
refer issues to supervisor and when to handle them personally. Able
to work cooperatively as a member of a team. Demonstrates
professional conduct and ethics according to organization policies
and procedures. Knowledge and Skills Has a working knowledge of a
skill or discipline that requires basic analytic ability. Has an
overall understanding of the work environment and process. Has a
working knowledge of the organization. Familiarity with healthcare
reimbursement. Knowledge of principles and techniques of effective
written and verbal communication. Maintains knowledge of agency
policies and procedures and Medicare regulations applicable to
hospice. Demonstrates commitment to Brookdales Mission,
Cornerstones, philosophy of care and organization culture. Physical
Demands and Working Conditions --- Standing--- Walking---
Sitting--- Use hands and fingers to handle or feel--- Reach with
hands and arms--- Climb or balance--- Stoop, kneel, crouch crawl---
Talk or hear--- Ability to lift: up to 25 pounds--- Vision---
Requires interaction with co-workers, residents or vendors---
Occasional weekend, evening or night work if needed to ensure shift
coverage--- Possible exposure to communicable diseases and
infections--- Exposure to latex--- Possible exposure to blood-borne
pathogens--- Possible exposure to various drugs, chemical,
infectious, or biological hazards--- Requires Travel: Frequently
Brookdale is an equal opportunity employer and a drug-free
workplace. Schedule: Regular Full-Time
Keywords: Brookdale Senior Living, San Bernardino , Clinical Hospice Sales Liaison, Healthcare , San Bernardino, California
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