SanBernardinoRecruiter
the smart solution for San Bernardino jobs

Call Center/Member Services Manager

Company: Molina Healthcare
Location: Long Beach
Posted on: September 23, 2018

Job Description:

Knowledge/Skills/Abilities



  • Functions as a "hands on" manager responsible for supervision and coordination of daily operations.
  • Work closely with the Director to implement the strategic plan, ensure the delivery of quality programs; efficiently manage resources and standardize programs, policies and systems. Responsible for development and implementation of projects, policies and procedures as assigned. Responsible for the hiring, orienting and training staff to ensure maximum efficiency and productivity, program implementation and service excellence
  • Responsible for staff performance appraisals, ongoing monitoring of performance and application of protocols and guidelines. Collaborates with and keeps the Directorapprised of operational issues, staffing, resources, system and program needs
  • Utilizes skills and knowledge of call center operations to assist staff with decisions regarding appropriateness of services and is able to determine cases that should be referred to the Directoror his/her designee for evaluation
  • Responsible for coordination and reporting of department statistics, including monthly reports
  • Acts as a liaison to internal and external customers on behalf of the department to ensure open communication, effective interface and prompt resolution of identified issues
  • Responsible for coordination of staff schedule to ensure adequate coverage operation
  • Rotate on call schedule with management team to assure staff has a go to person at all times.
  • Proficiency with PC-based systems and the ability to learn new information systems and software programs
  • Leadership skills, ability to develop effective teams
  • Problem solving and analytical abilities
  • Excellent interpersonal skills
  • Excellent verbal and written communication skills
  • Flexibility of scheduling, occasional need to work weekends
  • Rotation of after hour on call
  • Ability to abide by Molina's policies
  • Ability to maintain attendance to support required quality and quantity of work
  • Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
  • Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers

  • Other duties, as assigned




    Job Qualifications

    Required Education

    Bachelor's Degree/equivalent combination of experience

    Education will be considered in lieu of Degree

    Required Experience

    Minimum of 3 years as a supervisor in a call center setting

    Preferred Education

    Bachelor's Degree

    Preferred Experience

    5 years as a supervisor in a healthcare call center setting

    To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

    Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

    Keywords: Molina Healthcare, San Bernardino , Call Center/Member Services Manager, Executive , Long Beach, California

    Click here to apply!

    Didn't find what you're looking for? Search again!

    I'm looking for
    in category
    within


Other Executive Jobs


Travel Nurse (RN) - Case Manager (Case Management) - 13 Weeks
Description: This is a 13 week travel RN Nurse - Case Management Case Manager assignment in San Diego, CA. Don't miss this exciting Utilization Review travel Registered Nurse job opportunity At Cirrus, you can (more...)
Company: Cirrus Medical Staffing
Location: San Diego
Posted on: 10/15/2018

Travel Nurse (RN) - Case Manager (Case Management) - 13 Weeks
Description: This is a 13 week travel RN Nurse - Case Management Case Manager assignment in Downey, CA. Don't miss this exciting Utilization Review travel Registered Nurse job opportunity At Cirrus, you can count (more...)
Company: Cirrus Medical Staffing
Location: Downey
Posted on: 10/15/2018

Medical Staffing Solutions, LLC is seeking for RN/RN-Management
Description: San Diego, CA is seeking Nursing Assistant Manager-RN.
Company: Medical Staffing Solutions LLC
Location: San Diego
Posted on: 10/15/2018


Resolution Manager (Claims Adjuster)
Description: At Gallagher Bassett Services, Inc. GB we are constantly seeking skilled professionals who are up for a challenge and take exceptional performance to heart. The professionals we hire help us maintain (more...)
Company: Gallagher
Location: Glendale
Posted on: 10/15/2018

Sales Management Trainee
Description: If youre looking to jump-start your career with a clear path to advancement, then the Enterprise Management Training Program is for you. Whether you see yourself in sales, business development, customer (more...)
Company: Enterprise Rent-A-Car
Location: Los Angeles
Posted on: 10/15/2018

Field Nurse Case Manager (RN)
Description: Individual will be responsible for assessment, planning, coordination, implementation and evaluation of injured/disabled individuals involved in the medical case management process. Works as an intermediary (more...)
Company: GENEX Services
Location: Riverside
Posted on: 10/15/2018

Charge Nurse / Director of Nursing
Description: ARE YOU A CHARGE NURSE OR DIRECTOR OF NURSING JOIN US AND LEAD YOUR OWN TEAM IN THE PURSUIT OF HOLISTIC HEALTH Aegis of Shadowridge, Oceanside, CA Aegis Living - Meaningful work. Every day. In a positive, (more...)
Company: Aegis Living
Location: Oceanside
Posted on: 10/15/2018

Tax Manager / Sr. Accountant
Description: Fast Growing Public Accounting firm looking for a CPA that wants to be part of a collaborative business with a passion for helping people with their businesses, taxes, and finances. We work closely with (more...)
Company: Cameron Craig Group
Location: Valencia
Posted on: 10/15/2018

Senior Resolution Manager (Claims Adjuster Senior) - Carrier Liability
Description: At Gallagher Bassett GB we are constantly seeking skilled professionals who are up for a challenge and take exceptional performance to heart. The professionals we hire help us maintain our reputation (more...)
Company: Gallagher
Location: Aliso Viejo
Posted on: 10/15/2018

IT Project Manager
Description: IT Project Manager Direct HireWe are seeking an IT Project Manager with strong experience in utilizing the PMI Methodology: deliverables,
Company: RemX Specialty Staffing
Location: Carlsbad
Posted on: 10/15/2018

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

San Bernardino RSS job feeds