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Service Manager

Company: Subaru of San Bernardino
Location: San Bernardino
Posted on: February 10, 2024

Job Description:

Our dealership is seeking a dynamic team member with a proven track record in a new & used car automotive environment for our family-owned and operated dealership. We are hiring an experienced Service Manager to join our team! Now is the time to take your career to the next level. Prospective candidates will possess a desire to be the best of the best. We are focused on the customer and focused on your long term success. When you join our team, you'll have access to a total compensation package, which includes great career growth, a friendly work environment, and outstanding benefits....and more:Strong pay plan and bonusesPaid Vacation and HolidaysCalifornia Paid Sick TimePaid Basic Life and AD&D Insurance401K PlansMedical, Dental, Vision InsuranceOther Supplemental Insurance options such as:Additional access to Term Life Insurance PolicyShort Term and Long-Term DisabilityHealth care and dependent care reimbursement accountsPet InsuranceIn this position, you would be responsible for managing the service drive, and leading a team of Service Advisors, Technicians, and other employees to enhance the customer's experience; as well as managing the process involved in greeting vehicle owners on the drive line to explaining the repair process and ultimately increasing profitability of the service department, while running an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives and maintenance of all service records; and ensuring that the daily inventory of technicians' time is consistently sold to service customers.Qualifications:High School Diploma or equivalent requiredMinimum 2 years of experience in a related roleMinimum 3 years of working experience in an automotive dealershipExtensive experience in the automotive industry, including knowledge of automotive repair, vehicle maintenance, and auto body repair, required Strong leadership skills with the ability to effectively manage a teamDetail-oriented and professional.Excellent communication and customer service skillsProficient in service writing and estimating repairsKnowledge of tire service, oil changes, alignments, and other automotive servicesAbility to handle cash transactions accurately and securelyDetail-oriented with strong organizational skillsAbility to work in a fast-paced environmentExtremely proficient with Microsoft Office Suite.Flexible and adaptable in various situations and when interacting with many different personalities.Ability to organize and prioritize tasks including delegation of tasks when appropriate. Knowledge of, or ability to quickly acquire, familiarity with the roles and function of the assigned department, and any specifically applicable laws or guidelines.All applicants must be authorized to work in the USAAbility to demonstrate the ability to pass pre-employment testing including background checks, MVR, drug test, and valid driver's license Must have a valid drivers license and be eligible for coverage under shop insurance policy (Not an excluded driver)Bilingual, (Preferred but not necessary)Essential Duties, but not limited to:Forecasts goals and objectives for the department and strives to meet them.Hires, trains, motivates, counsels and monitors the performance of all service department staff.Prepares and administers an annual operating budget for the service department.Maintains reporting systems required by general management and the factory.Attends managers meetings.Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.Strives for harmony and teamwork within the department and with all other departments.Develops and implements a marketing plan which promotes new and repeat business.Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.Understands and ensures compliance with manufacturer warranty and policy procedures.Accounts for all documents; ensures that none are missing and all are processed correctly.Holds weekly department meetings.Directs and schedules the activities of all department employees.Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.Monitors technicians' daily productivity reports and corresponding payroll records.Monitors and follows up on parts orders with the parts manager to ensure availability.Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.Establishes and maintains good working relationships with customers to encourage repeat and referral business.Informs repair technicians of time allowances on each repair order.Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.Keeps abreast of new equipment and tools available and recommends purchases.Ensures that the work areas and customer waiting area are kept clean.Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.Serves as liaison with factory representatives.Ensures the proper care, storage and inventory of special tools.Ensures that customers' service files are up-to-date and readily available for reference.Prepares pricing guides and maintenance menus for frequent labor operations.Handles customer complaints immediately and according to dealership's guidelines.Stablishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.Maintains safe work environment for department and dealership Apply today and find out all our dealership has to offer! PIfc95b626d533-25660-33652704

Keywords: Subaru of San Bernardino, San Bernardino , Service Manager, Executive , San Bernardino, California

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