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Customer Promise Manager

Company: VirtualVocations
Location: San Bernardino
Posted on: September 17, 2023

Job Description:

A company is looking for a Customer Promise Manager.
Key Responsibilities:

Lead the daily operations of the Customer Promise team
Monitor goals and service level agreements to ensure performance levels are met
Research, investigate, and respond to escalated service issues with internal and external customers

Required Qualifications:

3 years of direct supervisory experience within a Customer Service Administrative/Call Center department
Ability to collect data, organize, deliver, and hold direct reports accountable for KPI expectations
Demonstrated leadership experience with strengths in quality management and process improvements
Flexibility with schedule dependent on needs of the business during the hours of operation Mon-Fri 7am to 6pm CST
Proficient use of Microsoft Office (Access, Word, Excel, Outlook, PowerPoint)

Keywords: VirtualVocations, San Bernardino , Customer Promise Manager, Executive , San Bernardino, California

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