Territory Manager, Retail Stores
Location: San Bernardino
Posted on: August 2, 2022
The Spectrum Territory Manager is responsible for building, owning
and driving a sales and retention culture across the Spectrum
Stores within a key metro market, parts of a key metro market or
large dispersed geographical area. Actively and consistently
supports efforts of their teams to engage customers in a retail
environment and drive the sale and retention of Spectrum product
and services. Consistently demonstrates solid leadership and
coaching skills to create a motivated work environment where
employees can excel.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and
enhance the customer experience.
Leads multiple teams of Store Managers, motivating and engaging
them to meet and exceed their sales goals, while delivering a
clean, organized and fully operational retail experience for all
customers and employees.
Ensures sales managers and their teams are retaining customers
through positive customer relationship building, diffusing customer
escalations, utilizing effective listening skills and probing
techniques to overcome objectives and save/upgrade customers.
Plans, organizes, staffs and directs multiple Spectrum stores.
Ensures their stores meet Spectrum brand and merchandising
expectations and that a thriving culture of customer care exists at
all store locations within their span of control.
Ensures the successful rollout of new product and merchandising
launches by their management teams.
Utilizes effective assessment skills to continually inspect
everything from the sales behaviors to the product knowledge of the
teams within their span of control and lead change efforts as
Proactively identifies issues, builds action plans and seeks
opportunities to grow their business and increase customer
Manages crisis situations and escalates to leadership as
Ensures management teams have subject matter expertise on all store
functions, including the Spectrum Store Customer Experience (SSCE),
Spectrum products, pricing plans, promotions, service features and
visual standards, as well as those of competitors.
Consistently meets or exceeds operational and expense management
standards within their scope of responsibility, while minimizing or
eliminating losses to the company.
Maintains established departmental performance standards, including
FCC and franchise performance standards.
Builds employee engagement and high performing teams by recruiting,
training and retaining the best talent within their span of
Establishes check and balances with store management to maintain
appropriate levels of staffing at all stores within their
Coaches, mentors and motivates store management to feel empowered
to achieve their key performance metrics through multiple forums;
one-on-ones, team huddles and department meetings.
Creates an environment of continuous learning, role playing and
development where management and employees are able to enhance
their skills and maximize their potential and success through
coaching, training, and objective performance management, including
the progressive discipline process.
Maintains solid working relationships with leadership, the
operations team and peers, working as a team to build a culture of
Ensures their markets are compliant with Spectrum cash management
policy, work order controls and requires completion of timely
audits in their stores.
Ensures all store employees within span of control are trained and
managing strict enforcement of all company policies and procedures,
including active participation in Charter's EEO program.
Evaluates and analyzes the impact of business events on their
Spectrum Stores activity, responds accordingly and provides
leadership with frequent updates on key events.
Assists with Director functions and responsibilities and performs
other duties as requested by leadership.
Skills/Abilities and Knowledge
Ability to read, write, speak and
understand EnglishBackground as a Director, District Manager or
Store Manager in a destination shopping environmentProven ability
to build a solid sales culture and high-performing teams, while
demonstrating solid customer orientationLaunched or managed
multiple locations in their careerBuild good partnerships within
all areas of the organization by exhibiting solid interpersonal
leadership, influencing and presentation skillsA proven ability to
lead others and motivate them to succeed in a goal and incentive
based work environmentSolid experience in launching and managing
multiple projects simultaneously and providing status updates on
their successHistory of identifying trends and risk and effectively
communicating those to their leaders, then working to develop
response plansProven ability to handle change managementHigh
comfort level with personal technology, such as mobile devices and
personal video platformsValid driver's license and ability to meet
Charter's motor vehicle requirements
Bachelor's Degree or equivalent work experience
Related Work Experience
Sales Leadership experience - 4-7 years
Telecommunications/wireless leadership experience; 2-4 years
Sales experience; 7+ years
Customer Service experience; 7+ years
Skills/Abilities and Knowledge
Effective analytical, statistical, quantitative and deduction
skills and the ability to make qualitative judgments
Experience in implementing sales training and employee development
Knowledge of process and procedure design and documentation
Exposure to moderate noise level
Travel to multiple locations to oversee and monitor day-to-day
Professional attire and appearance
SRL511 315192 315192BR
Keywords: SPECTRUM, San Bernardino , Territory Manager, Retail Stores, Executive , San Bernardino, California
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