Call Center Representative Spanish Bilingual
Company: Online River
Location: Los Angeles
Posted on: April 4, 2026
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Job Description:
We are seeking a dedicated and enthusiastic Bilingual Call
Center Representative to join our team. In this role, you will be
the first point of contact for our customers, providing exceptional
service and support in both Spanish and English. Your primary
responsibility will be to assist customers with their inquiries,
resolve issues, and ensure a positive experience. Key
Responsibilities Customer Support : Provide high-quality customer
service by responding to incoming calls, emails, and chats in both
Spanish and English. Address customer inquiries, concerns, and
complaints effectively and professionally. Problem Resolution :
Identify and resolve customer issues by analyzing their needs and
offering appropriate solutions. Follow up to ensure that issues are
resolved satisfactorily. Product Knowledge : Maintain an in-depth
understanding of the company’s products and services to provide
accurate information and recommendations to customers.
Documentation : Accurately document customer interactions and
update records in the customer relationship management (CRM)
system. Ensure all relevant information is recorded for future
reference. Sales Support : Assist customers with product inquiries
and promote relevant services or upgrades, contributing to sales
targets while ensuring customer satisfaction. Team Collaboration :
Work closely with team members and other departments to resolve
customer issues and enhance service delivery. Participate in team
meetings to discuss challenges and share best practices. Training
and Development : Participate in ongoing training sessions to
improve customer service skills, product knowledge, and
understanding of company policies. Adherence to Policies : Comply
with company policies, procedures, and regulations while
maintaining confidentiality and security of customer information.
Performance Metrics : Meet or exceed performance goals, including
call handling time, customer satisfaction scores, and resolution
rates. Feedback and Improvement : Provide feedback to management
regarding customer concerns, common issues, and suggestions for
improving service processes. Skills, Knowledge and Expertise High
school diploma or equivalent; associate’s or bachelor’s degree
preferred. Previous experience in a call center or customer service
role is a plus. Bilingual fluency in Spanish and English (written
and spoken) is required. Strong communication and interpersonal
skills. Ability to handle difficult customer interactions with
patience and professionalism. Proficient in using computers and
various software applications. Flexibility to work various shifts,
including evenings and weekends, as needed. Benefits Medical
Insurance The coverage begins for the employee the on the first of
the month following the first full 30 days of full-time employment
for employees and their eligible dependents Cost to the employee to
participate in the plan varies by the coverage selection and the
number of dependents; and may be subject to collective bargaining
agreement The employee may also elect to opt out of the County's
medical insurance if proof of coverage is provided Under this
arrangement, the employee is provided with an annual opt out
payment. Vision and Prescription The coverage begins for the
employee on the first of the month following the first full 30 days
of full-time employment for employees and their eligible dependents
Contributions may vary, subject to collective bargaining agreement.
Dental Coverage The coverage begins for the employee on the first
of the month following the first full 30 days of full-time
employment for employees and their eligible dependents
Contributions may vary, subject to collective bargaining
agreement.
Keywords: Online River, San Bernardino , Call Center Representative Spanish Bilingual, Customer Service & Call Center , Los Angeles, California
