Benefits Customer Representative (Remote - San Diego)
Company: A-Line Staffing Solutions
Location: San Diego
Posted on: June 28, 2025
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Job Description:
*Please read the full posting or your resume will not be
considered for the position* If applying, you may not be contacted
right away; be patient you will likely be reached out to by the end
of June or beginning of July as start dates begin in August. This
opportunity is fully remote but does require you reside within 2
hours of the city listed to come in on the first day for a brief
orientation and to pick up equipment. *Pay Rates - Set for contract
and vary from $16.50-18.75/hr. - position will be working contract
to hire (4-6 months to start with great chance of permanent
placement if attendance and performance meet expectations* *Please
ensure you have the most up to date resume. All positions listed on
it will be verified and start dates / end dates must be 100%
accurate (month and years are verified). Education will be verified
as well (high school diploma required at minimum; only list highest
level of education completed). Email resume to
kgregory@alinestaffing.com * Finally, you will be required to do a
self-recorded video interview on the HireVue platform. You will be
sent an invitation directly to your email. Ensure all questions are
answered thoroughly and done in a professional manner. Dress
appropriately for the interview with no distractions or outside
noise / ensure you are in a private area. These interviews will
determine if you are hired so take them seriously! *SEE FULL JOB
DETAILS - Read this whole posting or you will not be considered for
the role* Start Dates - First class will be starting on 8/5 - 8/12
or 8/19 - From that point there will be a new starting class every
Monday until the end of September or beginning of October. You can
be considered for each one if you don't make it into the most
upcoming one. *Time off request are limited within the first 90
days if you have any extended periods of time off that is needed
you will not be considered* FULL JOB Description and Posting:
(Please read everything). · As a Benefit Customer Service
Representative, you will have the rewarding opportunity to help our
client members through the enrollment process and when making
updates to their health care and/or pension plans. · We allow you
the freedom to take the time necessary to provide the highest level
of service. You will start out on one client, and with dedication
to our clients. · You will be cross trained to aid on multiple
clients. You will spend your day either on the phone or aiding
through webchat conversations and email. We provide superior
service center environment in professional buildings where you will
be recognized for your dedication. Shifts · During our busy season
you will be expected to work a 40-hour week and overtime when
requested. · During our off season, your hours will fluctuate
between 32 to 40 hours depending on client need. · NO WEEKEND
SHIFTS! Monday through Friday only! · Most locations you need to be
flexible to work an 8-hour shift between 7a-8p but in some west
coast roles you might need to be available from 530a-8p. Looking
for flexibility! Job Description Remote Role, MUST BE LOCAL. You
will go onsite for day 1 to pick up equipment and also be required
to come in for meetings or major projects. · Quickly build rapport
and respond to customers in a compassionate manner by identifying
and exceeding expectations by responding in a respectful, accurate,
timely manner, consistently meeting commitments via phone, email,
and instant message. · Ability to customize customer service
approach to meet all types of member communication styles and
personalities while maintaining professionalism, and diplomacy
during difficult calls. · Handle confidential information with
sensitivity and discretion in accordance with HIPAA and Data
Privacy laws and company data security requirements. · Skillfully
translate health and welfare and pension terms, complex plan
information and processes into simple explanations and instructions
that customers can understand and act upon. · Read and understand
clients plan documents and online knowledgebase tools while
collecting relevant information to determine immediate
requests/questions and to anticipate the future needs of the
member. Requirements · Must have High School Diploma or GED ·
Looking for any various experience, preferably in Customer Service
or Call Center! · Looking for English Speaking candidates or
Bilingual in Spanish or French (Paid .75 Cents more if Bilingual,
Fully Fluent in Spanish or French) Please click to apply now! Kyle
Gregory ( kgregory@alinestaffing.com ) will reach out to you as
soon as possible!
Keywords: A-Line Staffing Solutions, San Bernardino , Benefits Customer Representative (Remote - San Diego), Customer Service & Call Center , San Diego, California
