Sr Customer Care Representative

Company: Lennar Homes
Location: Santa Clarita
Posted on: July 2, 2025

Job Description:

We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States. Join a Company that Empowers you to Build your Future Lennar is seeking a Sr. Customer Care Representative to supervise, coordinate, and manage daily operations of customer care associates, including, but not limited to scheduling, material ordering and check-in, quality control, trade partner management and effective material control. Mentor, train and supervise customer care team while monitoring adherence to company policies/procedures. In addition, monitors production and quality related functions, such as Customer Care, OSHA, Associate Training and Land Development and Construction Department. Your Responsibilities to the Team: Manage and direct all aspects of customer care. Schedule and supervise daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer care. Ensure that work is in compliance with City or County requirements and building codes. Maintain records of all Purchase Orders. Approve all trade partner invoices upon satisfactory completion of the job. Provide trade partner feedback to the Director of Construction & Customer Care concerning the trade partner’s timeliness and attention to detail. Ensure job site cleanliness and safety. Frequently inspects homes for quality compliance while under construction. Coordinate municipality inspectors to ensure timely approvals of development phases. Maintain customer and trade partner relations. Provide initial and ongoing training to construction team and customer care team regarding warranty issues. Meet established Regional/Divisional goals set while demonstrating accuracy and thoroughness to ensure quality of work. Communicate effectively and professionally both verbally and in written correspondence. Work closely with the customer care team to ensure open communication on all matters; develop a strong environment conducive to proactive resolution of issues and strong commitment to producing a quality end result. Conduct field meetings with trade partners, construction staff and sales staff as needed. Manage departmental performance against agreed targets and budgets, and within policies and standards. Work closely with the construction team to ensure open communication on all matters; develop a strong environment conducive to proactive resolution of issues and strong commitment to producing a quality product. Perform other duties as assigned. Requirements: High School Diploma or equivalent required, or equivalent work experience Bachelor’s degree in related field preferred Minimum 8 yrs. experience in project/construction management in residential construction required Minimum 3 yrs. experience in directing, coordinating, and supervising construction staff Associate is prohibited from performing manual repairs Valid Driver’s License with good driving record Valid auto insurance coverage Advanced knowledge of scheduling, budgeting and document management This information is intended to be a general overview and may be modified by the company due to factors affecting the business. General Overview of Compensation & Benefits: We reasonably expect the base compensation offered for this position to range from an hourly rate of $24.87 - $41, subject to adjustment based on business-related factors such as employee qualifications, geographic pay differentials (e.g., cost of labor/living, etc.), and operational considerations. This position may be eligible for bonuses. This position may be eligible for commissions. This position will be eligible for the described benefits listed in the above section in accordance with Company Policy. This information is intended to be a general overview and may be modified by the Company due to factors affecting the business. Life at Lennar At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits. Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview | LinkedIn https://www.linkedin.com/company/lennar/> for the latest job opportunities. Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Keywords: Lennar Homes, San Bernardino , Sr Customer Care Representative, Construction , Santa Clarita, California